[HTML][HTML] Digital transformation: A review and research agenda
The ongoing and ubiquitous digital transformation challenges the raison d'être of firms and
forces managers to rethink business strategies and operations and academics to reconsider …
forces managers to rethink business strategies and operations and academics to reconsider …
Three decades of customer value research: paradigmatic roots and future research avenues
The last three decades have witnessed a resurgence of research on the topic of customer
value. In search of a comprehensive integration and analysis of this research—including …
value. In search of a comprehensive integration and analysis of this research—including …
Transforming the customer experience through new technologies
New technologies such as Internet of Things (IoT), Augmented Reality (AR), Virtual Reality
(VR), Mixed Reality (MR), virtual assistants, chatbots, and robots, which are typically …
(VR), Mixed Reality (MR), virtual assistants, chatbots, and robots, which are typically …
Using big data for co-innovation processes: Map** the field of data-driven innovation, proposing theoretical developments and providing a research agenda
This is the first systematic literature review concerning the interconnections between big
data (BD) and co-innovation. It uses BD as a common perspective of analysis as well as a …
data (BD) and co-innovation. It uses BD as a common perspective of analysis as well as a …
Reinforcing customer journey through artificial intelligence: a review and research agenda
Purpose This study defines a three-angled research plan to intensify the knowledge and
development undergoing in the retail sector. It proposes a theoretical framework of the …
development undergoing in the retail sector. It proposes a theoretical framework of the …
[HTML][HTML] Capabilities of digital servitization: Evidence from the socio-technical systems theory
Driven by pressures for sustainable development and disruptions such as the COVID-19
pandemic, manufacturing companies in the 21st century are affected by two intertwined …
pandemic, manufacturing companies in the 21st century are affected by two intertwined …
Smart environments and techno-centric and human-centric innovations for Industry and Society 5.0: A quintuple helix innovation system view towards smart …
The paper investigates the aviation sector, as a case in point for a Smart environment and as
an example for Industry 5.0 and Society 5.0 purposes. In the smart complex environments, a …
an example for Industry 5.0 and Society 5.0 purposes. In the smart complex environments, a …
Smart products: conceptual review, synthesis, and research directions
Smart products have received increasing attention from researchers and practitioners alike.
One limitation of the existing literature, however, is that the term is often used as a blanket …
One limitation of the existing literature, however, is that the term is often used as a blanket …
Digital industrial platforms
With digitalization ongoing, there is no end in sight for the advance of the platform economy
(Parker et al. 2016) as platforms and distributed innovation are among the main trajectories …
(Parker et al. 2016) as platforms and distributed innovation are among the main trajectories …
How do machine learning, robotic process automation, and blockchains affect the human factor in business process management?
This paper summarizes a panel discussion at the 15th International Conference on Business
Process Management. The panel discussed to what extent the emergence of recent …
Process Management. The panel discussed to what extent the emergence of recent …