[HTML][HTML] Digital transformation: A review and research agenda

D Plekhanov, H Franke, TH Netland - European management journal, 2023 - Elsevier
The ongoing and ubiquitous digital transformation challenges the raison d'être of firms and
forces managers to rethink business strategies and operations and academics to reconsider …

Using big data for co-innovation processes: Map** the field of data-driven innovation, proposing theoretical developments and providing a research agenda

S Bresciani, F Ciampi, F Meli, A Ferraris - International Journal of …, 2021 - Elsevier
This is the first systematic literature review concerning the interconnections between big
data (BD) and co-innovation. It uses BD as a common perspective of analysis as well as a …

Transforming the customer experience through new technologies

WD Hoyer, M Kroschke, B Schmitt… - Journal of …, 2020 - journals.sagepub.com
New technologies such as Internet of Things (IoT), Augmented Reality (AR), Virtual Reality
(VR), Mixed Reality (MR), virtual assistants, chatbots, and robots, which are typically …

Three decades of customer value research: paradigmatic roots and future research avenues

VA Zeithaml, K Verleye, I Hatak… - Journal of Service …, 2020 - journals.sagepub.com
The last three decades have witnessed a resurgence of research on the topic of customer
value. In search of a comprehensive integration and analysis of this research—including …

Reinforcing customer journey through artificial intelligence: a review and research agenda

J Rana, L Gaur, G Singh, U Awan… - International Journal of …, 2022 - emerald.com
Purpose This study defines a three-angled research plan to intensify the knowledge and
development undergoing in the retail sector. It proposes a theoretical framework of the …

[HTML][HTML] Capabilities of digital servitization: Evidence from the socio-technical systems theory

C Münch, E Marx, L Benz, E Hartmann… - … Forecasting and Social …, 2022 - Elsevier
Driven by pressures for sustainable development and disruptions such as the COVID-19
pandemic, manufacturing companies in the 21st century are affected by two intertwined …

Smart environments and techno-centric and human-centric innovations for Industry and Society 5.0: A quintuple helix innovation system view towards smart …

EG Carayannis, L Dezi, G Gregori, E Calo - Journal of the Knowledge …, 2021 - Springer
The paper investigates the aviation sector, as a case in point for a Smart environment and as
an example for Industry 5.0 and Society 5.0 purposes. In the smart complex environments, a …

Building a complementary agenda for business process management and digital innovation

J Mendling, BT Pentland, J Recker - European journal of …, 2020 - Taylor & Francis
The world is blazing with change and digital innovation is fuelling the fire. Process
management can help channel the heat into useful work. Unfortunately, research on digital …

Privacy Concerns and Data Sharing in the Internet of Things: Mixed Methods Evidence from Connected Cars.

P Cichy, TO Salge, R Kohli - MIS quarterly, 2021 - search.ebscohost.com
Abstract The Internet of Things (IoT) is increasingly transforming the way we work, live, and
travel. IoT devices collect, store, analyze, and act upon a continuous stream of data as a by …

How do machine learning, robotic process automation, and blockchains affect the human factor in business process management?

J Mendling, G Decker, R Hull, HA Reijers… - Communications of the …, 2018 - aisel.aisnet.org
This paper summarizes a panel discussion at the 15th International Conference on Business
Process Management. The panel discussed to what extent the emergence of recent …