In view of the increasing popularity of online reviews and their significant impact on
individual buying behavior as well as on the supply side, this study reviewed and analyzed …

This study aims to gather and analyze published articles regarding the influence of
electronic word-of-mouth (eWOM) on the hotel industry. Articles published in the last five …

The aim of this research is to synthesise findings from existing studies on the characteristics
of source credibility of electronic word of mouth (eWOM) communications in a single model …

Members on both sides of the sharing economy transaction must trust each other to act in
good faith. This study empirically investigates the effect of online review contents on …

Online consumer reviews (OCRs) are increasingly used by consumers to make informed
decisions about tourism-related products. However, there is an increase in concern about …

This study analyzes how customers' online review sentiments (positive, negative, and
neutral valence) and lodging experience vary across luxury, mid-tier, and low-tier hotels …

Pakistan holds an important geographical status, but extremism and sabotage have severely
damaged the tourism industry. In the present study, we examined the impact of destination …

Purpose The purpose of this paper is twofold: to perform a synthesis of academic research
published between 2009 and 2016 regarding the changes in tourism consumer behavior …

The considerable volume of online reviews for today's hotels are is difficult for review
readers to manually process. Automatic review summarizations are a promising direction for …

Past empirical studies have analysed the influence of manifest online review content factors
and the reviewer-related factors on online review helpfulness. However, the influence of …