At the heart of public relations is the act of creating relationships that facilitate dialog,
collaboration, and ongoing trust. This paper aims to conceptualize a framework based on …

As one of the first empirical attempts investigating the emerging role of positive emotional
culture within organizations, the study examined how a symmetrical internal communication …

Background Health-related social media use is common but few health organisations have
embraced its potential for engaging stakeholders in service design and quality improvement …

Little theory-grounded research addresses how to use social media strategically in
government public relations through machine learning. To fill this gap, we propose a way to …

Virtual social media platforms of greater importance for general and corporate purposes.
Especially retailers today resort to these platforms to bridge a communication gap between …

This study sought to understand the lived experiences of employees by taking a co-
creational approach to examine how employees make meaning of employee engagement …

Young people are avid users of social media and have appeared as a powerful force for
social change, as shown by the ranks of those who have joined Greta Thunberg in the …

This study examined the relational maintenance strategies employed by organizations to
maintain relationships with employees over remote/hybrid work in a crisis. Thirteen in-depth …

This special issue on internal communication during the COVID-19 pandemic invited
contributions from scholars of internal communication management, public relations …

Purpose The purpose of this study was to identify new challenges to organizational listening
posed by a global pandemic and how organizations are overcoming those barriers …