Luxury hospitality: A systematic literature review and research agenda

V Jain, J Wirtz, P Salunke, R Nunkoo… - International Journal of …, 2023‏ - Elsevier
This article provides a systematic literature review of the hospitality, leisure, tourism,
business, and management literature on luxury hospitality. We use a data-driven …

A review of restaurant research in the last two decades: A bibliometric analysis

ME Rodríguez-López, JM Alcántara-Pilar… - International Journal of …, 2020‏ - Elsevier
The present paper presents the results of a bibliometric analysis of published academic
research dealing with restaurants in the fields of hospitality, leisure, sport and tourism. In …

The intricate relationships of consumers' loyalty and their perceptions of service quality, price and satisfaction in restaurant service

S Ahmed, A Al Asheq, E Ahmed, UY Chowdhury… - The TQM …, 2023‏ - emerald.com
Purpose The purpose of this study is to determine how consumers perceive restaurant
service in Bangladesh. The goal of this study is to determine the impact of perceived service …

E-service quality, customer trust and satisfaction: market place consumer loyalty analysis

H Muharam, H Chaniago… - … Manajemen Ide dan …, 2021‏ - journal3.uin-alauddin.ac.id
Why do online customers become loyal in their purchases on e-commerce sites? We
examine how e-service quality, trust, and customer satisfaction affect customer loyalty …

The influence of perceived food quality, price fairness, perceived value and satisfaction on customers' revisit and word-of-mouth intentions towards organic food …

FA Konuk - Journal of Retailing and Consumer Services, 2019‏ - Elsevier
The emerging trend of organic food consumption is manifested by the opening of organic
food restaurants in the hospitality sector. In this respect, drawing on cue utilization theory …

Service quality and customer satisfaction: The moderating effects of hotel star rating

R Nunkoo, V Teeroovengadum, CM Ringle… - International Journal of …, 2020‏ - Elsevier
This research contributes to customer satisfaction knowledge with regard to accommodation
in South Africa whose star grading differs. A multi-group analysis and an importance …

Role of halal-friendly destination performances, value, satisfaction, and trust in generating destination image and loyalty

A Al-Ansi, H Han - Journal of destination marketing & management, 2019‏ - Elsevier
Despite the notable growth of the halal tourism market on the global stage, little research
has been offered to observe the intricate procedures involved in Muslim tourists' behaviour …

Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology

M Zibarzani, RA Abumalloh, M Nilashi, S Samad… - Technology in …, 2022‏ - Elsevier
Online reviews have been used effectively to understand customers' satisfaction and
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …

Loyalty toward online food delivery service: the role of e-service quality and food quality

D Suhartanto, M Helmi Ali, KH Tan… - Journal of foodservice …, 2019‏ - Taylor & Francis
This study assesses the direct influence of food quality and e-service quality on customer
loyalty toward online food delivery (OFD) service and its indirect influence through the …

A study of event quality, destination image, perceived value, tourist satisfaction, and destination loyalty among sport tourists

Y Jeong, S Kim - Asia Pacific Journal of Marketing and Logistics, 2020‏ - emerald.com
Purpose The purpose of this paper is to explore structural relationships between quality,
destination image, perceived value, tourist satisfaction and destination loyalty with emphasis …