Monitoring and benchmarking the performance of a destination's hotel industry: the case study of Bilbao in 2014
N Oses, JK Gerrikagoitia, A Alzua - Tourism Management Perspectives, 2016 - Elsevier
Monitoring the performance of a destination is essential for effective destination
management. As the hotel industry is one of the main destination management …
management. As the hotel industry is one of the main destination management …
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This study explores how residents' lives are influenced by their emotional and psychological
responses to tourism development. In particular, we propose that residents' emotional …
responses to tourism development. In particular, we propose that residents' emotional …