Best-worst scaling (BWS) is a theory-driven choice experiment used for the prioritization of a
finite number of options. Within the context of prioritization, BWS is also known as MaxDiff …

The adoption of electric vehicles (EVs) is accelerating. Knowing which factors determine EV
purchases among the first innovative adopters, we now need to understand the preferences …

A major challenge with the increasing use of Artificial Intelligence (AI) applications is to
manage the long-term societal impacts of this technology. Two central concerns that have …

Current mobility trends indicate that the popularity of privately-owned cars will decrease in
the near future. One reason for this development is the diffusion of mobility services such as …

Fast-growing global markets are forcing companies to continuously re-assess customer
needs when designing new products. Product evaluation is a critical task to ensure success …

This research investigates the effectiveness of complaint management according to
company–client relationship quality (RQ). Interactional recovery efforts are critical for …

As the over-the-top (OTT) service market continues to evolve, with new large global players
entering the already crowded market, competition between various OTT services for …

Standard-setting organizations (SSOs) establish goal-directed networks for innovators to
jointly shape technology and markets through standards. The degree to which this can …

Reconditioning electric vehicle (EV) batteries for reuse as spare parts could extend the
lifespan of EVs and reduce the environmental impact of battery production. However, this …

School choice initiatives–which empower parents to choose which schools their children
attend–are built on the assumptions that parents know what features of a school are most …