A framework for risk assessment based on analysis of historical information of workflow execution in IT systems

JA Wickboldt, LA Bianchin, RC Lunardi, LZ Granville… - Computer Networks, 2011‏ - Elsevier
Services provided by modern organizations are usually designed, deployed, and supported
by large-scale IT infrastructures. In order to obtain the best performance out of these …

IT service management frameworks compared–simplifying service portfolio management

S Michael, B Michael, S Thomas - 2019 IFIP/IEEE Symposium …, 2019‏ - ieeexplore.ieee.org
The purpose of the IT Service Portfolio Management (SPM) process is it to align an
organization's service offering with its IT strategy. It is an integral part of every Service …

Capability management guide

M Wißotzki, A Sonnenberger - El-Sheik, E.; Zimmermann, A.; Jain, L, 2017‏ - Springer
Due to the global digitalization, fast shifting business models and short technology lifecycles,
modern enterprises need strategies how to deal with those unpredictable changes to stay …

Business-driven IT management-up** the ante of IT: exploring the linkage between it and business to improve both IT and business results

A Moura, J Sauvé, C Bartolini - IEEE Communications …, 2008‏ - ieeexplore.ieee.org
Unlike the conventional way of managing IT that uses technical objectives and metrics only,
such as availability, response time, and throughput, business-driven IT management (BDIM) …

IT governance evaluation: adapting and adopting the COBIT framework for public sector organisations

L Al Omari - 2016‏ - eprints.qut.edu.au
This thesis examined the potential to develop an IT governance evaluation framework for an
Australian state public sector and identified factors that would positively influence the …

Staffing optimization in complex service delivery systems

Y Diao, A Heching - 2011 7th International Conference on …, 2011‏ - ieeexplore.ieee.org
Enterprises and service providers are increasingly challenged with improving the quality of
service delivery while containing the cost. However, it is often difficult to effectively manage …

Visual gesture interfaces for virtual environments

R O'Hagan, A Zelinsky - Proceedings First Australasian User …, 2000‏ - ieeexplore.ieee.org
Virtual environments provide a whole new way of viewing and manipulating 3D data.
Current technology moves the images out of desktop monitors and into the space …

Enabling rollback support in IT change management systems

GS Machado, FF Daitx… - NOMS 2008-2008 …, 2008‏ - ieeexplore.ieee.org
The current research on IT change management has been exploring several aspects of this
new discipline, but it usually assumes that changes expressed in requests for change (RFC) …

[PDF][PDF] A Risk Model of Requirements Change Impact Analysis.

MA Rahman, R Razali, D Singh - J. Softw., 2014‏ - jsoftware.us
Software systems are critical assets to organisations as they support important business
processes and workflow. To maintain the value of these assets, the requirements of software …

A solution to support risk analysis on IT change management

JA Wickboldt, GS Machado… - 2009 IFIP/IEEE …, 2009‏ - ieeexplore.ieee.org
The growing necessity of organizations in using technologies to support to their operations
implies that managing IT resources became a mission-critical issue for the health of the …