The rapid growth of e-commerce has significantly increased the demand for advanced
techniques to address specific tasks in the e-commerce field. In this paper, we present a …

Sentiment analysis (SA), also referred to as opinion mining, has become a widely used real-
world application of natural language processing in recent times. Its main goal is to identify …

In the last several decades, electronic word of mouth (eWOM) has been widely used by
consumers on different digital platforms to gather feedback about products and services from …

The outbreak of Covid-19 and the enforcement of lockdown, social distancing, and other
precautionary measures lead to a global increase in online shop**. The increasing …

Many industries, including healthcare, banking, the auto industry, education, and retail, have
already undergone significant changes because of artificial intelligence (AI). Business-to …

Recommendation systems (RS) play a crucial role in enhancing conversion rates in e-
commerce by offering personalized product recommendations based on customer …

Online reviews play a critical role in modern word-of-mouth communication, influencing
consumers' shop** preferences and purchase decisions, and directly affecting a …

Beberapa bulan terakhir, penanganan COVID-19 menjadi salah satu permasalahan
kompleks yang dihadapi oleh hampir seluruh negara di dunia. Menilik dari hal tersebut …

The problem of fake deceptive reviews has become a threatening aspect for online users in
recent years. With the evolution of the online markets, the trend towards fake reviews has …

This paper presents a novel approach for predicting and explaining instances of Information
Disorder. The paper reports two significant findings: i) the use of structures of opposition to …