Social CRM in SMEs: A systematic literature review

S Yasiukovich, M Haddara - Procedia Computer Science, 2021 - Elsevier
Small and medium-sized enterprises (SMEs) are the prime movers of economic progress.
The pace of digital disruption enables SMEs to innovate and flourish by strategically …

[PDF][PDF] From traditional business shifted towards transformation: The emerging business opportunities and challenges in 'Metaverse'era

K Yawised, D Apasrawirote, C Boonparn - Incbaa, 2022 - researchgate.net
This study aimed to explore the implications of marketing practices based on current
literature on how businesses utilize a new frontier of technology in conjunction with …

Digital marketing capability: the mystery of business capabilities

D Apasrawirote, K Yawised… - Marketing Intelligence & …, 2022 - emerald.com
Purpose This study aims to advance the understanding of digital marketing capability by
conducting a comprehensive, systematic review of relevant literature at the firm level …

[HTML][HTML] Factors affecting SMEs' intention to adopt a mobile travel application based on the unified theory of acceptance and use of technology (UTAUT-2)

K Yawised, D Apasrawirote, M Chatrangsan… - Emerging Science …, 2022 - ijournalse.org
This study is part of a government research project which aims to synthesise the current
evidence on the factors affecting the intention of mobile application adoption called 'Tripper …

[PDF][PDF] Adoption model of social customer relationship management in the Palestinian banking sector

M Ramadan, D Eleyan - Modern Applied Science, 2021 - academia.edu
Social CRM is a new technology that integrates social networking activities within traditional
CRM itself. Social media might be the most effective strategy in the context of CRM …

[PDF][PDF] Using Short-form Video Content (SVCs) in Digital Marketing: Mobile Application Engagement Model

K Yawised, D Apasarawirote… - 7 7 ÿ89 792 6 923ÿ …, 2022 - research.hanze.nl
The significant advances in science and technology have brought a dramatically change in
human being-life. This paper aims to review the literature to propose a mobile application …

KETERLIBATAN AKTOR INTERNASIONAL NON NEGARA DALAM MEMPENGARUHI ISU LINGKUNGAN DI INDONESIA

DE Prastya, AA Zahra - Jurnal Ilmiah Administrasita', 2021 - jurnal-umsi.ac.id
Penelitian ini bertujuan mengetahui keterlibatan peran aktor internasional non negara
dalam gerakakan social movement yang berkaitan dengan isu lingkungan di Indonesia …