Service robots and artificial intelligence promise to increase productivity and reduce costs,
prompting substantial growth in sales of service robots and research dedicated to …

This conceptual paper revisits, refreshes and reinforces a 1984 study that challenged
hospitality educators to include robotics in their classes and their research. The paper briefly …

Interactions between consumers and humanoid service robots (HSRs; ie, robots with a
human-like morphology such as a face, arms, and legs) will soon be part of routine …

This study examines the antecedents of customers' willingness and objection to use
artificially intelligent robotic devices in hospitality services (full-service and limited-service …

Humanoid robots should play an increasing role in hospitality and tourism services.
Anthropomorphic–human like–characteristics seem critical component to consumers …

Robots are increasingly discussed in academic literature as well as the popular media since
they are becoming more usual in industry. The increased use of robots will meet with …

Purpose: This paper presents a review of the current state and potential capabilities for
application of robots, artificial intelligence and automated services (RAISA) in hotel …

The growing popularity of robot services blurs the boundaries of robotics and human life.
Concomitant to the trend, many hotel brands have adopted a robot-based automation …

A service robot is a physical entity integrated with information technology (IT) which can
autonomously provide customized services to people. While the use of robots is regarded as …

Purpose The main purpose of this study is to investigate the impact of service robots on hotel
visitors' behaviour and to verify the role of anthropomorphism (human likeness) in customer …