Modern service systems are constantly improving with the development of various IT
technologies, leading to a boost in system scales and complex dependencies among …

Creating and running software produces large amounts of raw data about the development
process and the customer usage, which can be turned into actionable insight with the help of …

Fault localization is challenging in an online service system due to its monitoring data's large
volume and variety and complex dependencies across/within its components (eg, services …

In this paper, we present the results from two surveys related to data science applied to
software engineering. The first survey solicited questions that software engineers would like …

The management of modern IT systems poses unique challenges, necessitating scalability,
reliability, and efficiency in handling extensive data streams. Traditional methods, reliant on …

Prompt and accurate detection of system anomalies is essential to ensure the reliability of
software systems. Unlike manual efforts that exploit all available run-time information …

The management of cloud service incidents (unplanned interruptions or outages of a
service/product) greatly affects customer satisfaction and business revenue. After years of …

Online service systems have become increasingly popular. During operation of an online
service system, incidents (unplanned interruptions or outages of the service) are inevitable …

Many software services today are hosted on cloud computing platforms, such as Amazon
EC2, due to many benefits like reduced operational costs. However, node failures in these …

In recent years, online service systems have become increasingly popular. Incidents of
these systems could cause significant economic loss and customer dissatisfaction. Incident …