Purpose This study aims to conduct a comprehensive review of the literature on employee
innovative behavior (EIB) in services. Based on the review, the conceptualization and …

Purpose Employees are considered as important contributors to service innovation, but the
literature is not unanimous about what employee involvement in service innovation entails …

Purpose The concept of leader–member exchange (LMX) is well accepted in the service
industry. This study examines how the quality of LMX helps hotels to achieve desirable …

Purpose This study aims to empirically test a research model investigating the effects of
authentic leadership (AL) and transformational leadership (TL) on follower service …

To achieve their innovation and service quality goals and effectively meet customers'
changing demands, hospitality firms are searching for different ways to encourage …

Purpose This study clarifies the factors that foster individual innovative behaviour in the
public sector by examining the effects and roles of empowering leadership, work group …

European policy is focusing on innovation as a way out of the economic crisis. At the same
time, job insecurity is rising as E urope is still in crisis. In this paper, we examine whether job …

Despite the acknowledged importance of knowledge management (KM), many employees
avoid practicing KM at the individual level. This avoidance often leads to loss of the …

This study examined the relationship among tourism involvement, work engagement and job
satisfaction in the hotel industry. Data was gathered from 336 frontline employees of 20 …

For a long time, public and semipublic organizations have borrowed Human Resource
Management (HRM) practices from the private sector to enhance employee performance …