An overview of data-driven techniques for IT-service-management
High availability of information technology (IT)-applications and-infrastructure components is
a significant factor for the success of organizations because more and more business …
a significant factor for the success of organizations because more and more business …
Data-driven techniques in computing system management
Modern forms of computing systems are becoming progressively more complex, with an
increasing number of heterogeneous hardware and software components. As a result, it is …
increasing number of heterogeneous hardware and software components. As a result, it is …
Resolution recommendation for event tickets in service management
In recent years, IT service providers have rapidly achieved an automated service delivery
model. Software monitoring systems are designed to actively collect and signal event …
model. Software monitoring systems are designed to actively collect and signal event …
Resolution recommendation for event tickets in service management
In recent years, IT Service Providers have been rapidly transforming to an automated service
delivery model. This is due to advances in technology and driven by the unrelenting market …
delivery model. This is due to advances in technology and driven by the unrelenting market …
Signature based trouble ticket classification
J Xu, H Zhang, W Zhou, R He, T Li - Future Generation Computer Systems, 2018 - Elsevier
When a critical system exhibits an incident during its operation, a ticket is usually generated
by the monitoring systems or users to describe its issue and should be fixed by system …
by the monitoring systems or users to describe its issue and should be fixed by system …
A survey on intelligent management of alerts and incidents in IT services
Modern service systems are constantly improving with the development of various IT
technologies, leading to a boost in system scales and complex dependencies among …
technologies, leading to a boost in system scales and complex dependencies among …
System situation ticket identification using SVMs ensemble
Abstract System maintenance for large and complex IT infrastructures highly depends on
automatic system monitoring, and the performance of system monitoring depends on their …
automatic system monitoring, and the performance of system monitoring depends on their …
Hierarchical incident ticket classification with minimal supervision
In this paper, we introduce a novel approach for incident ticket classification that aims at
minimizing the manual labelling effort while achieving good-quality predictions. To …
minimizing the manual labelling effort while achieving good-quality predictions. To …
[ΒΙΒΛΙΟ][B] Event Mining
T Li - 2015 - api.taylorfrancis.com
Many systems, from computing systems, physical systems, business systems, to social
systems, are only observable indirectly from the events they emit. Events can be defined as …
systems, are only observable indirectly from the events they emit. Events can be defined as …
Fuzzy output support vector machine based incident ticket classification
L Yang - IEICE TRANSACTIONS on Information and Systems, 2021 - search.ieice.org
Incident ticket classification plays an important role in the complex system maintenance.
However, low classification accuracy will result in high maintenance costs. To solve this …
However, low classification accuracy will result in high maintenance costs. To solve this …