This study investigates the impact of customer relationship management (CRM) and
company reputation on customer loyalty with customer satisfaction mediating the relation …

Customer focus strategy has shifted the way the businesses shape their customer
satisfaction. Service oriented companies in general have been given a great emphasis and …

Food consumption is an important notion in the hospitality literature. Although its role in
gaining visitors' satisfactory travel experience and in affecting tourists' experiences of a …

The international growth of medical tourism requires hospital operators to adopt effective
marketing practices to ensure survival and competitiveness. Although there is a burgeoning …

Purpose The increasing number of banks in the Ghanaian banking industry has brought
about intense competition in the industry. The purpose of this paper is, therefore, to examine …

Customer is considered as the king in the world of business. The issue of customer
satisfaction in electronics home appliances has received greater attention from academics …

Abstract The evolution of Artificial Intelligence (AI) has revolutionized many aspects of
human life, including healthcare. Amidst the Covid-19 pandemic, AI-enabled smartwatches …

Purpose The aims of this study are twofold: to examine mobile food delivery service (MFDS)
from the perspectives of functional and technical quality, and to empirically evaluate the …

This study aimed to investigate the relationships among campsite attributes, tourists'
experience quality, trip satisfaction, and intention to revisit campgrounds in the context of …

Purpose This research paper aims to investigate the predictors and outcomes of immersive
technology adoption in tourism. Design/methodology/approach PLS-SEM is used for data …