This article analyses customer satisfaction with logistics services; however, considerable
attention is paid specifically on their quality. This activity is part of service industry, whose …

Freight transport by road is constantly increasing, therefore it is very important to ensure
efficient distribution of flows by optimizing/reducing transport costs. With the recent increase …

Managing logistics service quality is vital to achieving higher levels of customer satisfaction
and gaining productivity. In this paper, we address the problem of logistics service quality …

Today, simply delivering a product to the right place at the right time is no longer enough.
Customers demand more; they demand the full suite of logistics services. Customers thus …

The quality of hospital services remains a concern of both the manager and the patient. The
study aims to identify factors affecting outpatient satisfaction at private general hospitals in …

Abstract Service quality is one of the most important aspects of enhancing the
competitiveness of enterprises. Logistics companies are implementing quality management …

For organizations providing logistics services, dynamic changes in the external environment
impact process performance risk and threaten effective integration of resources, coordinated …

One context-aware service system can be implemented by various customized service
strategies, by which the performance achieved can be significantly different. In particular …

This research has four specific objectives:(1) identifying factors that affect customer
satisfaction with less than container load (LCL) cargo services of logistics companies in …

Purpose: To investigate the relationship between operational logistics service quality
(OLSQ) and relational logistics service quality (RLSQ) towards customer satisfaction among …