Map** service innovation research in hospitality and tourism: An integrative bibliometric analysis and research agenda
In light of current industry imperatives and growing scholarly attention, this study was
conducted to provide a thoroughly updated bibliometric overview of how service innovation …
conducted to provide a thoroughly updated bibliometric overview of how service innovation …
Role of HR analytics and attrition on organisational performance: a literature review leveraging the SCM-TBFO framework
Purpose The research paper aims to analyse the scholarly literature on advancing HR
analytics as an intervention for attrition, a problem that lingers on organisational …
analytics as an intervention for attrition, a problem that lingers on organisational …
Building trust toward sharing economy platforms beyond the COVID-19 pandemic
The sharing economy has seen a worldwide boom in recent years. In tourism, such
platforms are being increasingly used; however, analysis of consumers' behavior toward …
platforms are being increasingly used; however, analysis of consumers' behavior toward …
Event innovation in times of uncertainty
Purpose This study highlights areas of key importance for building event resilience and
provides best-practice industry examples that foster innovative, adaptable and …
provides best-practice industry examples that foster innovative, adaptable and …
Experiencing event management during the coronavirus pandemic: a public sector perspective
Events have played a significant role in the way in which the Coronavirus pandemic has
been experienced and known around the world. Little is known though about how the …
been experienced and known around the world. Little is known though about how the …
[PDF][PDF] Adaptive strategies employed by the MICE sector in response to COVID-19
COVID-19 has brought to the fore drastic and transformative changes to MICE tourism. The
current study therefore sought to examine the adaptive responses employed by the MICE …
current study therefore sought to examine the adaptive responses employed by the MICE …
Are we always ready? Examining event professionals approaches to risk and crisis management and resilience
The purpose of this study was to provide empirical insights into event professionals'
approaches to risk and crisis management and resilience. This study was guided by an …
approaches to risk and crisis management and resilience. This study was guided by an …
Consumer behavior in the post-COVID-19 era: The Impact of perceived interactivity on behavioral intention in the context of virtual conferences
This study investigated the impact of perceived interactivity on behavioral intention in the
context of virtual conferences in the post-COVID-19 era. With academic conferences moving …
context of virtual conferences in the post-COVID-19 era. With academic conferences moving …
[PDF][PDF] Exploring the use of virtual and hybrid events for MICE sector resilience: The case of South Africa
This study departs from the premise that COVID-19 has fast-tracked the transition to the
virtual environment in the global meetings, incentives, conference/convention, and …
virtual environment in the global meetings, incentives, conference/convention, and …
The impact of COVID-19 on regional event attendees' attitudes: a survey during and after COVID-19 lockdowns
Purpose The current research presents a case study on how COVID-19 has influenced
event attendees' attitudes toward safety procedures, venue capacity, purchasing tickets in …
event attendees' attitudes toward safety procedures, venue capacity, purchasing tickets in …