Transformational leadership and innovative work behavior: The role of motivation to learn, task complexity and innovation climate
B Afsar, WA Umrani - European Journal of Innovation Management, 2020 - emerald.com
Purpose The purpose of this paper is to investigate the effect of transformational leadership
on employee's innovative work behavior, and the mediating role of motivation to learn, and …
on employee's innovative work behavior, and the mediating role of motivation to learn, and …
Reviving employees' essence of hospitality through spiritual wellbeing, spiritual leadership, and emotional intelligence
This study contributes to the ongoing discussion stressing the need to reinvigorate meaning
and purpose to the younger generation of employees and revitalize the essence of …
and purpose to the younger generation of employees and revitalize the essence of …
Dispositional traits and organic food consumption
The study examines the influence of dispositional traits (consumer optimism and consumer
pessimism) upon the adoption of organic food. It also measures the mediation effect of …
pessimism) upon the adoption of organic food. It also measures the mediation effect of …
Linking frontline hotel employees' job crafting to service recovery performance: The roles of harmonious passion, promotion focus, hotel work experience, and gender
A Yadav, RL Dhar - Journal of Hospitality and Tourism Management, 2021 - Elsevier
This research examines the impact of job crafting, ie, individual and collaborative crafting, on
service recovery performance (SRP) of frontline hotel employees (FLEs). It puts forward an …
service recovery performance (SRP) of frontline hotel employees (FLEs). It puts forward an …
Compulsory citizenship behavior and employee creativity: creative self-efficacy as a mediator and negative affect as a moderator
Workplace stressors were identified to have critical impacts on employee creativity.
However, little is known about how and when involuntary citizenship behavior [ie …
However, little is known about how and when involuntary citizenship behavior [ie …
Consumer engagement in online brand communities: the moderating role of personal values
Purpose Despite growing recognition of the importance of consumer engagement with new
technologies, a gap remains in terms of understanding the antecedents, consequences and …
technologies, a gap remains in terms of understanding the antecedents, consequences and …
What mitigate and exacerbate the influences of customer incivility on frontline employee extra-role behaviour?
S Bani-Melhem - Journal of Hospitality and Tourism Management, 2020 - Elsevier
Customer incivility towards frontline employees (FLEs) is a pervasive dilemma within the
hospitality industry that remains a significant concern for managers because of its frequency …
hospitality industry that remains a significant concern for managers because of its frequency …
Control mechanisms, management orientations, and the creativity of service employees: Symmetric and asymmetric modeling
Customer needs in service settings are idiosyncratic. Responding to these unique needs
requires frontline employees to be creative. Little research looks at the drivers of service …
requires frontline employees to be creative. Little research looks at the drivers of service …
The effects of empowering leadership on employee adaptiveness in luxury hotel services: Evidence from a mixed-methods research
J Peng, X Yang, TC Huan - International journal of hospitality management, 2022 - Elsevier
Abstract Service adaptive behavior (SAB) is the key to creating a service experience that
warrants telling others. This study conducted a survey of 401 luxury hotel personnel and …
warrants telling others. This study conducted a survey of 401 luxury hotel personnel and …
Exploring the effects of small-and medium-sized enterprise employees' job satisfaction on their innovative work behaviours: the moderating effects of personality
Purpose The purpose is to contribute to the debate on how job satisfaction might influence
small and medium-sized enterprise (SME) employees' propensity to engage in innovative …
small and medium-sized enterprise (SME) employees' propensity to engage in innovative …