The moderating effect of user experience on satisfaction with electronic banking: empirical evidence from the Spanish case
The aim of this paper is to contribute to the field of satisfaction research from the perspective
of electronic banking users—a topic of great interest to financial institutions as they formulate …
of electronic banking users—a topic of great interest to financial institutions as they formulate …
[PDF][PDF] Exploring service quality dimensions in b2b e-marketplaces.
MS Janita, FJ Miranda - Journal of Electronic Commerce Research, 2013 - jecr.org
The purpose of this study is to explore quality dimensions in the service that B2B e-
marketplaces provide to their users in the construction sector. The study identified four key …
marketplaces provide to their users in the construction sector. The study identified four key …
Online airline ticket purchasing: Influence of online sales promotion type and Internet experience
Purpose The aim is to assess which type of online promotional incentive (that is, a price
discount, a luggage set, or two nights' hotel accommodation) is the most effective at …
discount, a luggage set, or two nights' hotel accommodation) is the most effective at …
Recursos y resultados de las pequeñas empresas: nuevas perspectivas del efecto género
JJJ Moreno - Cuadernos de Economía y Dirección de la Empresa, 2010 - Elsevier
El aumento en el número de empresas dirigidas por mujeres y la contribución de éstas a la
economía ha generado que muchas investigaciones incorporen una “perspectiva de …
economía ha generado que muchas investigaciones incorporen una “perspectiva de …
[HTML][HTML] Evaluation of the e-service quality in service encounters with incidents: Differences according to the socio-demographic profile of the online consumer
This study starts out from two premises. Firstly, previous studies show that the quality of
traditional services can be perceived differently by different customers. Secondly, in the …
traditional services can be perceived differently by different customers. Secondly, in the …
[HTML][HTML] El papel de la invarianza factorial en la validación del constructo calidad de servicio electrónico
La mayoría de los estudios que han aparecido en la literatura referente a la medición de la
calidad de los servicios online proponen escalas de medición focalizadas en un servicio en …
calidad de los servicios online proponen escalas de medición focalizadas en un servicio en …
Influencia de los factores de contingencia en el desarrollo del cuadro de mando integral y su asociación con un rendimiento mejor. El caso de las empresas …
L Pérez Granero, M Guillén, AJ Bañón-Gomis - 2017 - digitum.um.es
En este trabajo se analiza la relación entre algunos factores de contingencia, el nivel de uso
del cuadro de mando integral (CMI) y el beneficio percibido gracias a su aplicación. El CMI …
del cuadro de mando integral (CMI) y el beneficio percibido gracias a su aplicación. El CMI …
Analysis and modeling of the determinants of mobile banking acceptance
SH Silva Bidarra, F Muñoz-Leiva… - … International Journal of …, 2013 - econstor.eu
Mobile banking represents a great breakthrough in electronic banking. However due to
several factors, costumers are not still completely confident in its use. In this study we …
several factors, costumers are not still completely confident in its use. In this study we …
The determinants of mobile banking acceptance: conceptual development and empirical analysis.
SH Silva Bidarra, F Muñoz-Leiva… - International …, 2013 - search.ebscohost.com
Mobile banking represents a great breakthrough in electronic banking. However due to
several factors, costumers are not still completely confident in its use. In this study we …
several factors, costumers are not still completely confident in its use. In this study we …
What type of online sales promotion do airline users prefer? Analysis of the moderating role of users' online experience level
The aim of the present research is to assess which type of online promotional incentive
(monetary or non-monetary) is the most effective at achieving purchase intention for airline …
(monetary or non-monetary) is the most effective at achieving purchase intention for airline …