What is the impact of service quality on customers' satisfaction during COVID-19 outbreak? New findings from online reviews analysis
The COVID-19 pandemic has caused major global changes both in the areas of healthcare
and economics. This pandemic has led, mainly due to conditions related to confinement, to …
and economics. This pandemic has led, mainly due to conditions related to confinement, to …
Revealing travellers' satisfaction during COVID-19 outbreak: Moderating role of service quality
Abstract User-Generated-Content (UGC) has gained increasing attention as an important
indicator of business success in the tourism and hospitality sectors. Previous literature has …
indicator of business success in the tourism and hospitality sectors. Previous literature has …
User-generated content sources in social media: A new approach to explore tourist satisfaction
Y Narangajavana Kaosiri… - Journal of Travel …, 2019 - journals.sagepub.com
The study focuses on sources of user-generated content (UGC) in social media: strong-tie
sources, weak-tie sources, and tourism-tie sources and their effects on tourist satisfaction …
sources, weak-tie sources, and tourism-tie sources and their effects on tourist satisfaction …
Development of social media strategies in tourism destination
A Kiráľová, A Pavlíčeka - Procedia-Social and Behavioral Sciences, 2015 - Elsevier
Social media play a significant role both on the demand and on the supply side of tourism
allowing destinations to interact directly with visitors via various internet platforms and …
allowing destinations to interact directly with visitors via various internet platforms and …
Exploring thematic influences on theme park visitors' satisfaction: An empirical study on Disneyland China
S Bai, H He, C Han, M Yang, D Yu, X Bi… - Journal of Consumer …, 2024 - Wiley Online Library
This study aims to explore thematic influences on theme park visitors' satisfaction through
user‐generated data. To this end, we first used an unsupervised machine learning method …
user‐generated data. To this end, we first used an unsupervised machine learning method …
Efficacy of Automating the Analysis of TripAdvisor Data in Tourism and Climate Studies
D Mokgehle, JM Fitchett - Tourism Planning & Development, 2024 - Taylor & Francis
The viability and competitiveness of tourism locations depends, in part, on climate.
Netnographic research utilising TripAdvisor reviews can objectively evaluate tourists' …
Netnographic research utilising TripAdvisor reviews can objectively evaluate tourists' …
Differences between TripAdvisor and Booking. com in branding co-creation
The most popular travel platforms in the world are Booking. com and TripAdvisor. Both these
platforms take advantage of users' reviews as a source of information to help other users in …
platforms take advantage of users' reviews as a source of information to help other users in …
[HTML][HTML] Reputation assessment and visitor arrival forecasts for data driven tourism attractions assessment
Tourism is vital for most historical and cultural cities. In the context of Smart Cities, there are
numerous data sources in tourism domain that could be analyzed to monitor and forecast a …
numerous data sources in tourism domain that could be analyzed to monitor and forecast a …
Understanding the influence of user-generated content on tourist loyalty behavior in a cultural World Heritage Site
The emergence of social media has revolutionized tourists' decision-making processes and
behaviours. This study focuses on the effect of user-generated content (UGC) on tourist …
behaviours. This study focuses on the effect of user-generated content (UGC) on tourist …
[HTML][HTML] Impact of user-generated travel posts on travel decisions: A comparative study on Weibo and **aohongshu
With the growing popularity and versatility of mobile applications, this study examined
consumers' usage of multi-functional social media content apps and the influence of user …
consumers' usage of multi-functional social media content apps and the influence of user …