Turnitin
降AI改写
早检测系统
早降重系统
Turnitin-UK版
万方检测-期刊版
维普编辑部版
Grammarly检测
Paperpass检测
checkpass检测
PaperYY检测
Customer satisfaction and international business: A multidisciplinary review and avenues for research
We systematically review the literature on customer satisfaction, partitioning the literature
into three generations of thought and focus, with the most recent, third generation, heavily …
into three generations of thought and focus, with the most recent, third generation, heavily …
What is (and isn't) a product recall?
Safety in consumer goods is maintained by product safety laws and associated regulations.
However, the legislation and regulations are specific to product categories and legal …
However, the legislation and regulations are specific to product categories and legal …
How speaking versus writing to conversational agents shapes consumers' choice and choice satisfaction
The use of conversational agents (eg, chatbots) to simplify or aid consumers' purchase
decisions is on the rise. In designing those conversational agents, a key question for …
decisions is on the rise. In designing those conversational agents, a key question for …
Brand transgressions: How, when, and why home country bias backfires
Despite heightened interest in brand transgressions among academics and practitioners,
the literature remains silent about the influence of a brand's origin on consumer responses …
the literature remains silent about the influence of a brand's origin on consumer responses …
On the nature, origins and outcomes of Over Featuring in the new product development process
Develo** new products and services beyond what is required by the needs of users,
market demand and the resources of companies ranks among the top 10 risks leading to …
market demand and the resources of companies ranks among the top 10 risks leading to …
Examining the effect of a firm's product recall on financial values of its competitors
This study investigates the impact of product recalls on the financial performance of
competitors of recalling firms. By applying the event study methodology to a broad range of …
competitors of recalling firms. By applying the event study methodology to a broad range of …
Does customer-based destination brand equity help customers forgive firm service failure in a tourist ecosystem? An investigation through explanatory sequential …
Purpose This study seeks to examine the buffering effect of the brand equity of a destination
on the customer responses to a service failure of the hotel/restaurant industry, which …
on the customer responses to a service failure of the hotel/restaurant industry, which …
Product recall effectiveness and consumers' participation in corrective actions
Firms struggle to respond to product recalls and achieve high recall effectiveness, ie, the
percentage of affected consumers who participate in corrective actions. We present the first …
percentage of affected consumers who participate in corrective actions. We present the first …
[HTML][HTML] Service failures in times of crisis: An analysis of eWOM emotionality
The COVID-19 pandemic continues to disrupt consumer experiences as well as service
operations. Despite the magnitude of this exogenous shock, little is known about the …
operations. Despite the magnitude of this exogenous shock, little is known about the …
Impacts of blockchain technology on food supply chains with potential food contamination
D Ma, K Li, H Qin, J Hu - Electronic Commerce Research and Applications, 2024 - Elsevier
Food contamination may have a catastrophic effect on companies, causing a plunge in
goodwill. Motivated by the practice that existing voluntary recall strategies still suffer from …
goodwill. Motivated by the practice that existing voluntary recall strategies still suffer from …