Queue congestion prediction for large-scale high performance computing systems using a hidden Markov model

JW Park, MW Kwon, T Hong - The Journal of Supercomputing, 2022 - Springer
To share limited, large-capacity resources, the high-performance computing field provides
services by allocating available resources to jobs through batch job schedulers. Therefore, it …

Customer service combining human operators and virtual agents: A call for multidisciplinary ai research

S Kraus, Y Oshrat, Y Aumann, T Hollander… - Proceedings of the …, 2023 - ojs.aaai.org
The use of virtual agents (bots) has become essential for providing online assistance to
customers. However, even though a lot of effort has been dedicated to the research …

Hiring Preference and Operational Complexity for Tribal Enterprises

J Ornelas, VW Slaugh… - Production and …, 2024 - journals.sagepub.com
<? show [AQ ID= GQ2 POS=-20pt]?><? show [AQ ID= GQ5 POS= 12pt]?> Native American-
owned enterprises commonly use preference hiring to promote tribal self-sufficiency and …

Commitment on volunteer crowdsourcing platforms: Implications for growth and engagement

I Lo, V Manshadi, S Rodilitz… - Manufacturing & Service …, 2024 - pubsonline.informs.org
Problem definition: Volunteer crowdsourcing platforms match volunteers with tasks that are
often recurring. To ensure completion of such tasks, platforms frequently use a lever known …

Incentive-compatible assortment optimization for sponsored products

SR Balseiro, A Désir - Management Science, 2023 - pubsonline.informs.org
Online marketplaces, such as Amazon, Alibaba, Google Shop**, and JD. com, allow
sellers to promote their products by charging them for the right to be displayed on top of …

Resilient information aggregation

I Arieli, I Geffner, M Tennenholtz - arxiv preprint arxiv:2307.05054, 2023 - arxiv.org
In an information aggregation game, a set of senders interact with a receiver through a
mediator. Each sender observes the state of the world and communicates a message to the …

The value of customer-related information on service platforms: evidence from a large field experiment

Z Zeng, N Clyde, H Dai, D Zhang, Z Xu… - Available at SSRN …, 2020 - papers.ssrn.com
Problem definition: As digitization enables service platforms to easily access users'
information, important questions arise about how service platforms should disseminate …