Online social networks security and privacy: comprehensive review and analysis
With fast-growing technology, online social networks (OSNs) have exploded in popularity
over the past few years. The pivotal reason behind this phenomenon happens to be the …
over the past few years. The pivotal reason behind this phenomenon happens to be the …
Classification of various attacks and their defence mechanism in online social networks: a survey
SR Sahoo, BB Gupta - Enterprise Information Systems, 2019 - Taylor & Francis
Due to the popularity and user friendliness of the Internet, numbers of users of online social
networks (OSNs) and social media have grown significantly. However, globally utilised …
networks (OSNs) and social media have grown significantly. However, globally utilised …
Perceived usefulness, ease of use and user acceptance of blockchain technology for digital transactions–insights from user-generated content on Twitter
Although blockchain has attracted a great deal of attention from academia and industry there
is a lack of studies on acceptance drivers. This study explores blockchain acceptance by …
is a lack of studies on acceptance drivers. This study explores blockchain acceptance by …
[HTML][HTML] Exploring customer concerns on service quality under the COVID-19 crisis: A social media analytics study from the retail industry
The COVID-19 pandemic has triggered a set of government policies and supermarket
regulations, which affects customers' grocery shop** behaviours. However, the specific …
regulations, which affects customers' grocery shop** behaviours. However, the specific …
Business Open Big Data Analytics to Support Innovative Leadership Decision in Canada
N Delanoy, K Kasztelnik - 2020 - essuir.sumdu.edu.ua
This paper summarizes how social media and other technologies continue to proliferate; the
shifting economic landscape will precipitate more adaptive approaches for managers …
shifting economic landscape will precipitate more adaptive approaches for managers …
A social media analytic framework for improving operations and service management: A study of the retail pharmacy industry
The revolution in the digital economy is forcing the retail pharmacy industry to develop new
business models to achieve operational excellence. A large amount of user-generated …
business models to achieve operational excellence. A large amount of user-generated …
Customer opinions mining through social media: insights from sustainability fraud crisis-Volkswagen emissions scandal
Social media has emerged as a vital tool to advance two-way communication between
companies and customers. This paper uses 29,764 tweets to investigate a sustainability …
companies and customers. This paper uses 29,764 tweets to investigate a sustainability …
Unpacking the impact of social media analytics on customer satisfaction: do external stakeholder characteristics matter?
Purpose Underpinned by the lens of Contingency Theory (CT), the purpose of this paper is
to empirically evaluate whether the impact of social media analytics (SMA) on customer …
to empirically evaluate whether the impact of social media analytics (SMA) on customer …
Classification of spammer and nonspammer content in online social network using genetic algorithm-based feature selection
SR Sahoo, BB Gupta - Enterprise Information Systems, 2020 - Taylor & Francis
The emergence of online social network invokes social actors to share their personal
information digitally. Moreover, it provides the facility to maintain their links with people of …
information digitally. Moreover, it provides the facility to maintain their links with people of …
Examining customer perception and behaviour through social media research–An empirical study of the United Airlines overbooking crisis
Airlines have been adopting yield management to optimise the perishable seat control
problem and overbooking is a common strategy. This study outlines the connections …
problem and overbooking is a common strategy. This study outlines the connections …