Re-examining the unified theory of acceptance and use of technology (UTAUT): Towards a revised theoretical model

YK Dwivedi, NP Rana, A Jeyaraj, M Clement… - Information systems …, 2019 - Springer
Based on a critical review of the Unified Theory of Acceptance and Use of Technology
(UTAUT), this study first formalized an alternative theoretical model for explaining the …

The unified theory of acceptance and use of technology (UTAUT): a literature review

MD Williams, NP Rana, YK Dwivedi - Journal of enterprise …, 2015 - emerald.com
Purpose–The purpose of this paper is to perform a systematic review of articles that have
used the unified theory of acceptance and use of technology (UTAUT). Design/methodology …

Digital payment and banking adoption research in Gulf countries: A systematic literature review

WA Alkhowaiter - International Journal of Information Management, 2020 - Elsevier
The global spread and use of internet and mobile contributed to the development of digital
payments and baking. There is a lack of research which provides comprehensive synthesis …

An empirical validation of a unified model of electronic government adoption (UMEGA)

YK Dwivedi, NP Rana, M Janssen, B Lal… - Government Information …, 2017 - Elsevier
In electronic government (hereafter e-government), a large variety of technology adoption
models are employed, which make researchers and policymakers puzzled about which one …

Assessing organizational users' intentions and behavior to AI integrated CRM systems: A meta-UTAUT approach

S Chatterjee, NP Rana, S Khorana, P Mikalef… - Information Systems …, 2023 - Springer
This paper tests the meta-analysis based unified theory of acceptance and use of
technology (meta-UTAUT) model to predict the behavioral intentions of organizational users …

Adoption of artificial intelligence-integrated CRM systems in agile organizations in India

S Chatterjee, R Chaudhuri, D Vrontis… - … Forecasting and Social …, 2021 - Elsevier
Artificial intelligence integrated with customer relationship management (CRM) systems has
revolutionized organizations' means of analyzing their huge volumes of customer data. To …

Understanding learners' intention toward Metaverse in higher education institutions from a develo** country perspective: UTAUT and ISS integrated model

AF Alkhwaldi - Kybernetes, 2024 - emerald.com
Purpose The Metaverse is an immersive virtual world where individuals interact with each
other using an avatar. The Metaverse is promised to offer several potentials for different …

Citizens' adoption of an electronic government system: towards a unified view

NP Rana, YK Dwivedi, B Lal, MD Williams… - Information systems …, 2017 - Springer
Sluggish adoption of emerging electronic government (eGov) applications continues to be a
problem across developed and develo** countries. This research tested the nine …

Adoption of artificial intelligence integrated CRM system: an empirical study of Indian organizations

S Chatterjee, B Nguyen, SK Ghosh… - The Bottom …, 2020 - emerald.com
Purpose The purpose of this study is to explore the behavioral intention of the employees to
adopt artificial intelligence (AI) integrated customer relationship management (CRM) system …

Citizen's adoption of an e-government system: Validating extended social cognitive theory (SCT)

NP Rana, YK Dwivedi - Government Information Quarterly, 2015 - Elsevier
By employing an extended social cognitive theory, this study examines factors (such as
outcome expectation, affect, anxiety, self-efficacy and social influence) influencing intention …