Influencer marketing: Social media influencers as human brands attaching to followers and yielding positive marketing results by fulfilling needs

CWC Ki, LM Cuevas, SM Chong, H Lim - Journal of retailing and consumer …, 2020‏ - Elsevier
While the literature related to this topic has predominantly focused on investigating the
influence mechanism that social media influencers (SMIs) impose over their followers, less …

Adoption, satisfaction, trust, and commitment of over-the-top platforms: An integrated approach

AA Soren, S Chakraborty - Journal of Retailing and Consumer Services, 2024‏ - Elsevier
This study attempts to understand the factors affecting usage intention, actual use,
satisfaction, perceived trust, and commitment to over-the-top (OTT) platforms. A research …

How positive and negative electronic word of mouth (eWOM) affects customers' intention to use social commerce? A dual-stage multi group-SEM and ANN analysis

A Alnoor, V Tiberius, AG Atiyah, KW Khaw… - … Journal of Human …, 2024‏ - Taylor & Francis
Advances in Web 2.0 technologies have led to the widespread assimilation of electronic
commerce platforms as an innovative shop** method and an alternative to traditional …

[HTML][HTML] Assessing customer passion, commitment, and word-of-mouth intentions in digital assistant usage: The moderating role of technology anxiety

DK Maduku, M M**anjira, NP Rana, P Thusi… - Journal of Retailing and …, 2023‏ - Elsevier
Consumers develop a passion for the use of innovations, which is a critical determinant of
their success. Research has largely examined drivers of initial acceptance of digital …

[HTML][HTML] Positive and negative word of mouth (WOM) are not necessarily opposites: A reappraisal using the dual factor theory

M Talwar, S Talwar, P Kaur, AKMN Islam… - Journal of Retailing and …, 2021‏ - Elsevier
Prior research has not systematically investigated the enablers and inhibitors in conjunction
to measure consumer behavior toward mobile wallets (m-wallets), focusing either on the …

Social media marketing in the digital age: empower consumers to win big?

S Moedeen, ECX Aw, M Alryalat… - Asia Pacific Journal of …, 2024‏ - emerald.com
Purpose This study aims to propose and test a research model outlining the chain effects of
social media marketing activities (SMMA) on brand equity, encompassing the potential …

[HTML][HTML] Understanding the link between customer feedback metrics and firm performance

G Agag, BA Durrani, YM Shehawy, M Alharthi… - Journal of Retailing and …, 2023‏ - Elsevier
Practitioners utilise customer feedback metrics (CFM's) to monitor business performance.
However, the influence of CFM's on firm performance has been ignored. Thus, this paper …

[HTML][HTML] Social networks marketing and consumer purchase behavior: The combination of SEM and unsupervised machine learning approaches

P Ebrahimi, M Basirat, A Yousefi… - Big Data and Cognitive …, 2022‏ - mdpi.com
The purpose of this paper is to reveal how social network marketing (SNM) can affect
consumers' purchase behavior (CPB). We used the combination of structural equation …

The formation of habit and word-of-mouth intention of over-the-top platforms

AA Soren, S Chakraborty - Journal of Retailing and Consumer Services, 2023‏ - Elsevier
The current study examines how video content on over-the-top (OTT) platforms and the
enjoyment from watching them form habits and word-of-mouth (WOM) intentions. We …