Prior research has not systematically investigated the enablers and inhibitors in conjunction
to measure consumer behavior toward mobile wallets (m-wallets), focusing either on the …

Customers voice their negative brand experiences to their family and friends in the form of
negative word‐of‐mouth (NWOM). Web 2.0 enables the sharing of NWOM in electronic …

Purpose Studies have shown that negative publicity adversely affects brand trust, but exactly
how brand trust can be damaged remains poorly understood. This study aims to explore …

Price discrimination often results in negative emotional experiences for price-disadvantaged
consumers. Building on affective events theory, the impact of different pricing agents …

The integration of artificial intelligence and robotics has revolutionized the hospitality
industry, significantly influencing customer cognition, emotion and behavior. However, the …

This research evaluates the effect of the use of social media on consumer trust, loyalty and
purchase intention in physical stores. We used six constructs in a structural model: a …

Forwarding negative information on microblogs, termed reposting negative information (RNI)
in this study, refers to reposting negative, non-original information publicly on microblogs …

E‐waste is recognized as the fastest growing waste stream in the world. It contains toxic
substances such as heavy metals and flame retardants that are hazardous to human and …

Consumer complaint behavior (CCB) is closely related to consumer satisfaction and is a
behavior of consumers in case of dissatisfaction. In some instances, consumers may remain …

Abstract Service failure studies have paid little attention to the role of the other customers or
bystanders present in a service setting. Using a mixed method approach, the current study …