Consumers' adoption of artificial intelligence and robotics in hospitality and tourism sector: literature review and future research agenda
Purpose The purpose of this study, a current systematic literature review, is to synthesize the
extant literature on consumers' adoption of artificial intelligence and robotics (AIR) in the …
extant literature on consumers' adoption of artificial intelligence and robotics (AIR) in the …
How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda
In response to the increased interest in artificial intelligence (AI) and service robotics within
tourism and hospitality (T&H) research, the current study examined 123 articles thematically …
tourism and hospitality (T&H) research, the current study examined 123 articles thematically …
Artificial intelligence's impact on hospitality and tourism marketing: exploring key themes and addressing challenges
ABSTRACT Understanding how Artificial Intelligence (AI) impacts organizational functions
supports stakeholders to prepare accordingly and profit from these developments. Adopting …
supports stakeholders to prepare accordingly and profit from these developments. Adopting …
Smart hospitality: from smart cities and smart tourism towards agile business ecosystems in networked destinations
Purpose Building on recent smart hospitality systematic reviews and extensive literature
analyses, this paper aims to explore recent developments, themes and issues within smart …
analyses, this paper aims to explore recent developments, themes and issues within smart …
Exploring the influence of artificial intelligence technology on consumer repurchase intention: The mediation and moderation approach
Digital technologies have dramatically changed business practices and consumer buying
behavior. This study integrates artificial intelligence technology, consumer engagement on …
behavior. This study integrates artificial intelligence technology, consumer engagement on …
Voice assistants in hospitality: using artificial intelligence for customer service
D Buhalis, I Moldavska - Journal of Hospitality and Tourism …, 2022 - emerald.com
Purpose Voice assistants (VAs) empower human–computer interactions by recognising
human speech and implementing commands pronounced by users. This paper aims to …
human speech and implementing commands pronounced by users. This paper aims to …
[HTML][HTML] Automated decision-making: Hoteliers' perceptions
The paper investigates the attitudes of hoteliers towards the use of artificial intelligence in
the decision-making process in various departments within hotels. It evaluates the …
the decision-making process in various departments within hotels. It evaluates the …
Is ChatGPT the right technology for service individualization and value co-creation? evidence from the travel industry
This paper aims to outline the influences of ChatGPT on service individualization and
service value co-creation in the travel industry. Data were collected from managers and …
service value co-creation in the travel industry. Data were collected from managers and …
Smart tourism technologies towards memorable experiences for museum visitors
X Yang, L Zhang - Tourism Review, 2022 - emerald.com
Smart tourism technologies towards memorable experiences for museum visitors | Emerald
Insight Books and journals Case studies Expert Briefings Open Access Publish with us …
Insight Books and journals Case studies Expert Briefings Open Access Publish with us …
Smart and sustainable hotels: tourism agenda 2030 perspective article
Purpose This perspective study aims to discuss the inclusion of technology in hotels as a
key driver of sustainability. Design/methodology/approach The paper covers literature and …
key driver of sustainability. Design/methodology/approach The paper covers literature and …