Humans as teammates: The signal of human–AI teaming enhances consumer acceptance of chatbots

Y Li, Y Li, Q Chen, Y Chang - International Journal of Information …, 2024 - Elsevier
Human–artificial intelligence (AI) teaming is a service system in which AI agents work
interdependently toward a common goal alongside human agents. Although many …

General knowledge-sharing and patient engagement in online health communities: an inverted U-shaped relationship

F Meng, Y Liu, X Zhang, L Liu - Journal of Knowledge Management, 2024 - emerald.com
Purpose Effectively engaging patients is critical for the sustainable development of online
health communities (OHCs). Although physicians' general knowledge-sharing, which is free …

[HTML][HTML] A Systematic Review of Online Medical Consultation Research

T Shen, Y Li, X Chen - Healthcare, 2024 - mdpi.com
Online medical consultation is a form of medical service that facilitates interactions between
patients and doctors online, offering significant utility and value. This review aims to retrieve …

The impact of electronic word-of-mouth on patients' choices in online health communities: A cross-media perspective

W Shan, J Wang, X Shi, RD Evans - Journal of Business Research, 2024 - Elsevier
Despite extensive research into electronic Word-of-Mouth (eWOM) in the healthcare sector,
its impact on patients' choice of online consultation in Online Health Communities (OHCs) …

Voice or text? The role of physician media choice on patient experience in online medical communities

A **a, SC Perera, MU Ahmed, J Tang… - Decision …, 2024 - Wiley Online Library
Online medical communities (OMCs) are a type of online healthcare, in which physician‐
patient interaction can be comprised of a variety of media options such as pictures, text, and …

Towards digital transformation and governance in the healthcare sector

S Gupta, S Modgil… - … Technology & People, 2024 - emerald.com
Purpose Over the last two decades, most organizations have considered technologies to
drive digital transformation, and the recent pandemic has brought significant changes in the …

Perceived value and pressure: drivers or barriers? A study on physicians' continuous intentions in online health communities

S Zhao, S Liu, Y **e, P Zhou, W Lu… - Aslib Journal of Information …, 2024 - emerald.com
Purpose The purpose of this paper is to explore the impact of multidimensional perceived
value and perceived pressure on physicians' continuous intention to use (CIU) online health …

[HTML][HTML] Users' processing of online marketplace listings for high and low involvement goods

M Gorton, E Marek-Andrzejewska, G Pang… - Electronic Commerce …, 2024 - Elsevier
Purpose To understand how users of online marketplaces process market signals in their
decision making and whether this depends on if the good is of high or low involvement …

From Consumption to Online Review Posting: Examining the Influential Factors of Conversion Rate

X Xu, Y Wang, R Xu, Y Zhuang - International Journal of Electronic …, 2024 - Taylor & Francis
Online reviews reflect consumer needs and generate an electronic word-of-mouth (eWOM)
effect influencing businesses' financial performance. Existing literature on online reviews …

Why to purchase health knowledge on online platforms? A two-phased SEM-ANN approach

Y Li, Z Deng, J Xue - Behaviour & Information Technology, 2024 - Taylor & Francis
Previous research on online health knowledge payment has mainly focused on the health
consultation context and knowledge contributors-related characteristics. However, less …