Customer relationship management and its impact on entrepreneurial marketing: A literature review

V Guerola-Navarro, H Gil-Gomez… - International …, 2024 - Springer
Entrepreneurship is one of the business forces with the greatest power to transform today's
society, due to its ability to discover and take advantage of new opportunities to satisfy …

Multi-criteria decision making methods: Application in the aviation industry

S Dožić - Journal of Air Transport Management, 2019 - Elsevier
Bearing in mind that making decisions in the aviation industry is usually related to the huge
investment, it is evident that a small saving of a few percent is not negligible. Decisions …

Knowledge management in improving business process: an interpretative framework for successful implementation of AI–CRM–KM system in organizations

S Chatterjee, SK Ghosh, R Chaudhuri - … Process Management Journal, 2020 - emerald.com
Purpose The purpose of this paper is to identify the critical success factors (CSFs) for AI-
integrated CRM system for better knowledge management (KM) in organizations to improve …

Resistance to change in BPM implementation

VR Pereira, ACA Maximiano, DS Bido - … Process Management Journal, 2019 - emerald.com
Purpose The purpose of this paper is to investigate individuals' attitudes toward
organizational change, considering each phase of a business process management (BPM) …

Motivations to adopt BPM in view of digital transformation

R Gabryelczyk, JC Sipior… - Information Systems …, 2024 - Taylor & Francis
We explore motivations for adopting Business Process Management (BPM) by analyzing
290 customer use cases published on-line by BPM systems vendors. We construct a …

Business process management and risk-adjusted performance in SMEs

D Gošnik, I Stubelj - Kybernetes, 2022 - emerald.com
Purpose This paper aims to examine the relationship between business process
management (BPM) and company performance. The research focuses on the instrumental …

Çok kriterli karar verme yöntemlerinin karşılaştırılmasına odaklı bir hizmet kalitesi uygulaması

AS Uludağ, H Doğan - Çankırı Karatekin Üniversitesi İktisadi ve İdari …, 2016 - dergipark.org.tr
Bilimsel bir karar verme süreci, kriterlerin ve amaca uygun karar verme yönteminin
seçilmesini gerektirmektedir. Analitik Hiyerarşi Süreci (AHS), karar verme yöntem ve …

Enablers of green business process management in the oil and gas sector

BK AlNuaimi, M Al Mazrouei, F Jabeen - International Journal of …, 2020 - emerald.com
Purpose The integration of green business process management (GBPM) to the existing
processes of the oil and gas companies (O&G) in the Gulf Cooperation Council (GCC) …

Core Business Process Management and Company Performance.

D Gošnik - Management (18544223), 2019 - search.ebscohost.com
This article deals with the management of business processes activities with an emphasis
on core processes as well as their influence on company performance. Article focuses on …

Corporate social responsibility in post COVID-19 period: critical modeling and analysis using DEMATEL method

S Chatterjee, R Chaudhuri, D Vrontis… - Management …, 2022 - emerald.com
Purpose The purpose of this study is to identify the critical success factors (CSFs) of
corporate social responsibility (CSR) in the post-COVID-19 period and to identify the cause …