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Customer relationship management and its impact on entrepreneurial marketing: A literature review
Entrepreneurship is one of the business forces with the greatest power to transform today's
society, due to its ability to discover and take advantage of new opportunities to satisfy …
society, due to its ability to discover and take advantage of new opportunities to satisfy …
Multi-criteria decision making methods: Application in the aviation industry
S Dožić - Journal of Air Transport Management, 2019 - Elsevier
Bearing in mind that making decisions in the aviation industry is usually related to the huge
investment, it is evident that a small saving of a few percent is not negligible. Decisions …
investment, it is evident that a small saving of a few percent is not negligible. Decisions …
Knowledge management in improving business process: an interpretative framework for successful implementation of AI–CRM–KM system in organizations
S Chatterjee, SK Ghosh, R Chaudhuri - … Process Management Journal, 2020 - emerald.com
Purpose The purpose of this paper is to identify the critical success factors (CSFs) for AI-
integrated CRM system for better knowledge management (KM) in organizations to improve …
integrated CRM system for better knowledge management (KM) in organizations to improve …
Resistance to change in BPM implementation
Purpose The purpose of this paper is to investigate individuals' attitudes toward
organizational change, considering each phase of a business process management (BPM) …
organizational change, considering each phase of a business process management (BPM) …
Motivations to adopt BPM in view of digital transformation
R Gabryelczyk, JC Sipior… - Information Systems …, 2024 - Taylor & Francis
We explore motivations for adopting Business Process Management (BPM) by analyzing
290 customer use cases published on-line by BPM systems vendors. We construct a …
290 customer use cases published on-line by BPM systems vendors. We construct a …
Business process management and risk-adjusted performance in SMEs
D Gošnik, I Stubelj - Kybernetes, 2022 - emerald.com
Purpose This paper aims to examine the relationship between business process
management (BPM) and company performance. The research focuses on the instrumental …
management (BPM) and company performance. The research focuses on the instrumental …
Çok kriterli karar verme yöntemlerinin karşılaştırılmasına odaklı bir hizmet kalitesi uygulaması
Bilimsel bir karar verme süreci, kriterlerin ve amaca uygun karar verme yönteminin
seçilmesini gerektirmektedir. Analitik Hiyerarşi Süreci (AHS), karar verme yöntem ve …
seçilmesini gerektirmektedir. Analitik Hiyerarşi Süreci (AHS), karar verme yöntem ve …
Enablers of green business process management in the oil and gas sector
Purpose The integration of green business process management (GBPM) to the existing
processes of the oil and gas companies (O&G) in the Gulf Cooperation Council (GCC) …
processes of the oil and gas companies (O&G) in the Gulf Cooperation Council (GCC) …
Core Business Process Management and Company Performance.
D Gošnik - Management (18544223), 2019 - search.ebscohost.com
This article deals with the management of business processes activities with an emphasis
on core processes as well as their influence on company performance. Article focuses on …
on core processes as well as their influence on company performance. Article focuses on …
Corporate social responsibility in post COVID-19 period: critical modeling and analysis using DEMATEL method
S Chatterjee, R Chaudhuri, D Vrontis… - Management …, 2022 - emerald.com
Purpose The purpose of this study is to identify the critical success factors (CSFs) of
corporate social responsibility (CSR) in the post-COVID-19 period and to identify the cause …
corporate social responsibility (CSR) in the post-COVID-19 period and to identify the cause …