Omnichannel retailing strategy: a systematic review

A Asmare, S Zewdie - … Review of Retail, Distribution and Consumer …, 2022‏ - Taylor & Francis
Technological advances and continued digitization are having a powerful impact on
consumer behaviour, market development, and business-consumer interactions …

Marketing innovation: a systematic review

S Purchase, T Volery - Journal of Marketing Management, 2020‏ - Taylor & Francis
This study aims to investigate the development of 'marketing innovation'defined as the
implementation of new marketing practices involving significant changes in the design …

The digitalization of retailing: an exploratory framework

J Hagberg, M Sundstrom… - International Journal of …, 2016‏ - emerald.com
Purpose–Digitalization denotes an on-going transformation of great importance for the retail
sector. The purpose of this paper is to analyse the phenomenon of the digitalization of …

Channel design to enrich customers' shop** experiences: synchronizing clicks with bricks in an omni-channel perspective-the Direct Optic case

K Picot-Coupey, E Huré, L Piveteau - International Journal of Retail & …, 2016‏ - emerald.com
Purpose The purpose of this research is two-fold:(1) to investigate the challenges e-tailers
are confronted with when synchronizing clicks with bricks into an omni-channel perspective …

A quantitative performance management framework for assessing omnichannel retail supply chains

B Adivar, IÖY Hüseyinoğlu, M Christopher - Journal of Retailing and …, 2019‏ - Elsevier
This study proposes a performance management framework with a roadmap to success and
evaluates successful retailers. We provide comparative analysis of brick-and-mortar versus …

Build touchpoints and they will come: transitioning to omnichannel retailing

R Larke, M Kilgour, H O'Connor - International Journal of Physical …, 2018‏ - emerald.com
Purpose The purpose of this paper is to provide an analysis of a major retailer's transition to
omnichannel retailing (OCR) from an existing multichannel retailing (MCR) base. Using the …

The omni-channel approach: a utopia for companies?

M Hajdas, J Radomska, SC Silva - Journal of Retailing and Consumer …, 2022‏ - Elsevier
There has been a shift towards providing a seamless consumer journey experience in the
retail industry, resulting from a customer-centric approach. In the new paradigm, channels …

[HTML][HTML] Insight is power: Understanding the terms of the consumer-firm data exchange

M Krafft, V Kumar, C Harmeling, S Singh, T Zhu… - Journal of …, 2021‏ - Elsevier
As online and digital transformations disrupt their business, retailers are aware of the crucial
role of collecting, analyzing, and translating consumer data into competitive advantages …

Marketing performance and factors influencing farmers choice for agricultural output marketing channels: the case of garden pea (Pisum sativum) in India

P Thakur, P Mehta, C Devi, P Sharma… - … in Sustainable Food …, 2023‏ - frontiersin.org
Agriculture is the backbone of Indian economy and farmers play significant role in sustaining
the sector. However, farmers face several challenges such as poor market access and …

[HTML][HTML] Understanding B2B customer journeys for complex digital services: The case of cloud computing

C Terpoorten, JF Klein, K Merfeld - Industrial Marketing Management, 2024‏ - Elsevier
Cloud computing services represent a rapidly growing business-to-business (B2B) market,
but managers lack guidance on managing the customer journey for these complex digital …