Antecedents and consequences of data breaches: A systematic review
Research on data breaches is scattered across disciplines and methodologies. To help
consolidate it, we review 43 articles on data breaches' antecedents and 83 on their …
consolidate it, we review 43 articles on data breaches' antecedents and 83 on their …
A systematic review of consumer satisfaction studies in hospitality journals: Conceptual development, research approaches and future prospects
This review paper has the aim of systematically analysing studies published in five
hospitality journals over the period 2000 to 2016. The review was organized around four …
hospitality journals over the period 2000 to 2016. The review was organized around four …
Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach
This study is aimed to assess the quality of service provided by Malaysia Airlines and its
impact on overall customer satisfaction. This study employed a convenience sampling …
impact on overall customer satisfaction. This study employed a convenience sampling …
Satisfaction and revisit intentions at fast food restaurants
A Rajput, RZ Gahfoor - Future Business Journal, 2020 - Springer
This study is to identify the positive association of food quality, restaurant service quality,
physical environment quality, and customer satisfaction with revisit intention of customers at …
physical environment quality, and customer satisfaction with revisit intention of customers at …
Service quality evaluation and the mediating role of perceived value and customer satisfaction in customer loyalty
Y Keshavarz, D Jamshidi - International Journal of tourism cities, 2018 - emerald.com
Service quality evaluation and the mediating role of perceived value and customer satisfaction
in customer loyalty | Emerald Insight Books and journals Case studies Expert Briefings Open …
in customer loyalty | Emerald Insight Books and journals Case studies Expert Briefings Open …
The influence of online reviews to online hotel booking intentions
Purpose–This study aims to investigate the impacts of online review and source features
upon travelers' online hotel booking intentions. Design/methodology/approach–This study …
upon travelers' online hotel booking intentions. Design/methodology/approach–This study …
Motivations, emotions and satisfaction: The keys to a tourism destination choice
A noticeable void remains in the appreciation of what motivates the senior tourism market.
This study aims to contribute to the advancement of knowledge in the field of tourism …
This study aims to contribute to the advancement of knowledge in the field of tourism …
Understanding satisfied and dissatisfied hotel customers: text mining of online hotel reviews
This article aims to examine the underpinnings of satisfied and unsatisfied hotel customers.
A text-mining approach was followed and online reviews by satisfied and dissatisfied …
A text-mining approach was followed and online reviews by satisfied and dissatisfied …
Predicting satisfaction and intentions to use online food delivery: what really makes a difference?
K Annaraud, K Berezina - Journal of Foodservice Business …, 2020 - Taylor & Francis
Online food delivery (OFD) is no longer a new concept for the majority of Americans. Large
food delivery companies make millions in revenues and those numbers are expected to …
food delivery companies make millions in revenues and those numbers are expected to …
An integrated model of service experience, emotions, satisfaction, and price acceptance: an empirical analysis in the Chinese hospitality industry
This study investigated the relationships between service experience, emotions, satisfaction,
and price acceptance in Chinese resort hotels. A self-administered survey was used to …
and price acceptance in Chinese resort hotels. A self-administered survey was used to …