This paper contributes to e-government research by presenting a review and discussion on
how digitalization of public services has affected the interaction between citizens and …

Cocreation has captured the attention of public managers and policymakers and yet the
literature focusing in the public sector is still relatively dispersed. In this literature review we …

Moving beyond value creation in individual companies, firms have integrated customers,
partners, and stakeholders in a mutual value co-creation process. Examples are platforms …

Drawing on the value-based adoption model (VAM), a research model of mobile
government (m-government) continuance usage behavior is developed. Data collected from …

While China has seen the widespread adoption of facial recognition payment, concerns over
the potential risks impede the further growth of user acceptance. Drawing on the …

Public organizations are looking for new ways to use digital technologies to increase the
efficiency of their internal processes and improve their interactions with clients, whether …

Abstract Advancements in FinTech and Industry 4.0 have made digital financial services
more convenient and cost-effective, leading customers to expect them to be fun and offer …

With the digitalization of automobile cabins, in-vehicle infotainment systems play an
increasingly pivotal role in vehicles. This study aims to understand how the interface …

Collaboration Engineering (CE) is an approach for the design and deployment of repeatable
collaborative work practices that can be executed by domain experts without the ongoing …

Purpose The purpose of this study is to draw on the updated information system success
model, perceived value and new product novelty to identify the factors that may influence …