Because of the dynamic environments of business and IT, achieving any alignment between
the two fields has become challenging. In view of its multiple viewpoints and artifacts, the …

The Fourth Industrial Revolution–also known as Industry 4.0 (i4. 0)–comprises the
digitalisation of the industrial sector. This paper uses the theoretical lens of supply chain …

Purpose This study aims to empirically explore e-banking service quality and its impact on
the e-banking loyalty through a mediating impact of e-banking satisfaction. The account …

Modern economies depend on innovation in services for their future growth. Service
innovation increasingly depends on information technology and digitization of information …

A considerable number of organizations continually face difficulties bringing strategy to
execution, and suffer from a lack of structure and transparency in corporate strategic …

Management of the enterprise architecture has become increasingly recognized as a crucial
part of both business and IT management. Still, a common understanding and …

The decision to write a book about a common field of interest is easily taken. The process
involved in transforming that idea into an end-product (the book itself) is another matter …

Academics and practitioners have made various claims regarding the benefits that
Enterprise Architecture (EA) delivers for both individual projects and the organization as a …

This special issue bundles a series of papers on business model tooling. Business model
tools are methods, frameworks or templates to facilitate communication and collaboration …

In comparison to the rapid adoption and growth of mobile technologies worldwide, mobile
payment services are being adopted at a slower pace than anticipated. One of the …