An explanatory and predictive PLS-SEM approach to the relationship between organizational culture, organizational performance and customer loyalty: The case of …

J García-Fernández, S Martelo-Landroguez… - Journal of Hospitality …, 2018 - emerald.com
An explanatory and predictive PLS-SEM approach to the relationship between organizational
culture,organizational performance and customer loyalty: The case of health clubs | Emerald …

Repeat participation as a function of program attractiveness, socializing opportunities, loyalty and the sportscape across three sport facility contexts

B Hill, BC Green - Sport Management Review, 2012 - Elsevier
Effects of sport facility services of program attractiveness, socializing opportunities customer
loyalty, and the sportscape on frequency of participation at three different types of sport …

How public sport centers can improve the sport consumer experience

I Cepeda-Carrión, G Cepeda-Carrion - International Journal of Sports …, 2018 - emerald.com
Purpose The sport consumer experience is becoming an important aspect to sport center's
management. From this point, the purpose of this paper is to explore and examine the …

Trust and the client–consultant relationship

WL Solomonson - Performance improvement quarterly, 2012 - Wiley Online Library
This study seeks to improve the contributions of performance consultants, instructional
design consultants, and training consultants by explaining the effect that several variables …

Does buyer–seller similarity affect buyer satisfaction with the seller firm?

SS Gaur, H Herjanto, H Bathula - The International Review of Retail …, 2012 - Taylor & Francis
With the increased reliance on diverse markets in multi-cultural contexts, the role that
similarity can play in the relationship between a salesperson and a buyer is receiving …

[PDF][PDF] Segmentation of Portuguese customers' expectations from fitness programs

RG Rodrigues, P Pinheiro, A Gouveia… - Journal of International …, 2017 - academia.edu
Expectations towards fitness exercises are the major factor in customer satisfaction in the
service sector in question. The purpose of this study is to present a segmentation framework …

La fidelidad de clientes en centros de fitness privados españoles: la cadena de creación y percepción de valor

J García Fernández - 2012 - idus.us.es
LA CADENA DE CREACIÓN Y PERCEPCIÓN DE VALOR Page 1 LA FIDELIDAD DE
CLIENTES EN CENTROS DE FITNESS PRIVADOS ESPAÑOLES: LA CADENA DE …

Fidelización de clientes en organizaciones deportivas: calidad, valor percibido y satisfacción como factores determinantes

A Bernal García - 2014 - idus.us.es
El gran desarrollo experimentado en los últimos años por el sector servicios y, más
concretamente, en el ámbito deportivo, ha provocado una proliferación de organizaciones …

Measuring perceptions of frequent users towards service quality in the fitness industry: Public sports centres in northern England

O Polyakova - 2018 - eprints.hud.ac.uk
This thesis explores the perceptions of frequent users towards service quality in public
sports centres in Northern England. In light of the increasing competition for members …

[책][B] A mediated model of trust and its antecedents in the client-consultant relationship

WL Solomonson - 2011 - search.proquest.com
This study seeks to improve the contributions of performance consultants, instructional
design consultants, and training consultants by explaining the effect that several variables …