Media power in digital Asia: Super apps and megacorps

M Steinberg, R Mukherjee… - Media, Culture & …, 2022 - journals.sagepub.com
Tracing global shifts in ownership and conglomeration in the media and technology sectors,
this introduction analyzes the emergence of the 'megacorp'and 'super app'as distinct forms …

Understanding Human Intervention in the Platform Economy: A case study of an indie food delivery service

S Dalal, N Chiem, N Karbassi, Y Liu… - Proceedings of the …, 2023 - dl.acm.org
This paper examines the sociotechnical infrastructure of an “indie” food delivery platform.
The platform, Nosh, provides an alternative to mainstream services, such as Doordash and …

Seeing like a driver: How workers repair, resist, and reinforce the platform's algorithmic visions

R Qadri, C D'Ignazio - Big Data & Society, 2022 - journals.sagepub.com
This article theorizes the relationship between two ways of “seeing” and organizing urban
mobility markets: the abstract, algorithmic vision of the mobility platform and the experiential …

Gig platforms as faux infrastructure: a case study of women beauty workers in India

I Anjali Anwar, M Thomas, K Toyama… - Proceedings of the ACM on …, 2022 - dl.acm.org
In order to sustain everyday life in India during pandemic induced lockdowns, home service
gig platforms materialized to provide essential services for urban society. As unemployment …

Uncovering gig worker-centered design opportunities in food delivery work

S Ma, P Bala, V Nisi, J Zimmerman… - Proceedings of the 2023 …, 2023 - dl.acm.org
The gig economy and digital labor platforms, such as food delivery, have become essential
while also troubling the current socioeconomic landscape. Delivery platforms promise entry …

Imagining caring futures for frontline health work

A Ismail, D Yadav, M Gupta, K Dabas, P Singh… - Proceedings of the …, 2022 - dl.acm.org
Care workers are increasingly using digital technology in their daily lives, for monitoring,
financial compensation, training, coordination, and more. State and corporate actors have …

Exploring how retail and logistics service provider managers make sense of sustainability in last mile delivery

H Heikkinen - International Journal of Physical Distribution & …, 2024 - emerald.com
Purpose An increasing number of last mile deliveries (LMDs) pose many sustainability
challenges that retailers and logistics service providers (LSPs) can address. Using cognitive …

Turf wars: The livelihood and mobility frictions of motorbike taxi drivers on Hanoi's streets

BN Nguyen, S Turner - Asia Pacific Viewpoint, 2023 - Wiley Online Library
In Vietnam's capital city Hanoi, the growing popularity of application based (app‐based)
motorbike taxis has offered many inhabitants new opportunities to pursue a mobile …

Not Just A Dot on The Map: Food Delivery Workers as Infrastructure

R Shaikh, A Singh, B Brown, A Lampinen - Proceedings of the 2024 CHI …, 2024 - dl.acm.org
Food delivery platforms are location-based services that rely on minimal, quantifiable data
points, such as GPS location, to represent and manage labor. Drawing upon an …

Weaving Privacy and Power: On the Privacy Practices of Labor Organizers in the US Technology Industry

S Kapoor, M Sun, M Wang, K Jazwinska… - Proceedings of the ACM …, 2022 - dl.acm.org
We investigate the privacy practices of labor organizers in the computing technology
industry and explore the changes in these practices as a response to remote work. Our study …