In spite of accruing concerted scholarly and managerial interest since the 1950s in corporate
social responsibility (CSR), its implementation is still a growing topic as most of it remains …

This article focuses on the sustainability balanced scorecard (SBSC) as a performance
measurement and management control tool that can play an essential role in driving …

The balanced scorecard (BSC) is one of the most influential strategy implementation and
control tools of the past 75 years, but data regarding the BSC's impact on firm performance is …

Marketing and Managing Tourism Destinations is a comprehensive and integrated
introductory textbook covering destination management and marketing in one volume. It …

Purpose This study aims to chart the impact of technological advancements on tourism from
the post–Second World War era to the present and forecast their influence until 2050. It …

Sustainable tourism garnered interest as the United Nations set goals that could be met by
the tourism industry. However, sustainability performance metrics have been peripheral in …

The purpose of this study is to lay the foundations for measuring customer performance in
the outdoor hospitality sector and encourage relevant internal benchmarking through an …

Strategic Management for Tourism, Hospitality and Events is the must-have text for students
approaching this subject for the first time. It introduces students to fundamental strategic …

Despite the magnitude of scholarly understanding of firm performance, there has been no
robust statistical meta-analytic review of antecedents of firm performance in hospitality and …

In order to link different aspects of the balanced scorecard (BSC), ie, learning, innovation,
internal business, customer, and financial perspectives, Kaplan and Norton developed the …