Over the last ten years there has been a growing interest around text-based chatbots,
software applications interacting with humans using natural written language. However …

Background In recent years, chatbots developed for mental health intervention purposes
have been widely implemented to solve the challenges of workforce shortage and …

Interest in critical scholarship that engages with the complexity of user experience (UX)
practice is rapidly expanding, yet the vocabulary for describing and assessing criticality in …

Public sectors are utilizing AI-based self-service technology (SST) at an accelerating rate,
given its potential for improving work efficiency and user experience, reducing service costs …

This paper advances our theoretical understanding with regard to the online customer
experience in a utilitarian context. The aim of this research is to understand if there is a need …

Traditional teacher professional development (PD) programs frequently lack sufficient face-
to-face preparation time to adequately support the implementation of evidence-based …

Purpose Survey studies of health information systems use tend to focus on availability of
functionalities, adoption and intensity of use. Usability surveys have not been systematically …

User Experience (UX) describes the holistic experience of a user before, during, and after
interaction with a platform, product, or service. UX adds value and attraction to their sole …

Nowadays, practitioners extensively apply quick and reliable scales of user satisfaction as
part of their user experience analyses to obtain well-founded measures of user satisfaction …

The global spread of COVID-19 has caused a huge number of confirmed cases and deaths,
which in return leads to a plethora of mental disorders across the world. In order to address …