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A brief review of systems theories and their managerial applications
[Modified excerpt] Systems theory is an interdisciplinary theory about every system in nature,
in society and in many scientific domains as well as a framework with which we can …
in society and in many scientific domains as well as a framework with which we can …
Focusing the customer through smart services: a literature review
Smart services serve customers and their individual, continuously changing needs;
information and communications technology enables such services. The interactions …
information and communications technology enables such services. The interactions …
Smart city as a smart service system: Human-computer interaction and smart city surveillance systems
Smart city services, smart applications and smart devices form an ecosystem of tools and
artifacts that challenge, and times even disrupt, conventions, norms, and rites of behavior …
artifacts that challenge, and times even disrupt, conventions, norms, and rites of behavior …
Socio-technical perspectives on smart working: Creating meaningful and sustainable systems
Technological advances have made possible industrial and commercial applications of
artificial intelligence, virtual reality and highly integrated manufacturing systems. It has also …
artificial intelligence, virtual reality and highly integrated manufacturing systems. It has also …
Storytelling about places: Tourism marketing in the digital age
Storytelling about places is recognized as a tool to enhance the reputation of regions as they
compete for tourism and economic development spending in the digital age. Through digital …
compete for tourism and economic development spending in the digital age. Through digital …
A critical investigation of Industry 4.0 in manufacturing: theoretical operationalisation framework
Increasing global competition on product quality and production costs, and the need for
flexibility in production petition for transformed production processes which enable high …
flexibility in production petition for transformed production processes which enable high …
Conceptualizing smart service systems
Recent years have seen the emergence of physical products that are digitally networked
with other products and with information systems to enable complex business scenarios in …
with other products and with information systems to enable complex business scenarios in …
Networks, ecosystems, fields, market systems? Making sense of the business environment
This positioning paper is informed by our judgment that the mainstream research on
business marketing and marketing in general is losing its relevance and vigor because it …
business marketing and marketing in general is losing its relevance and vigor because it …
A knowledge-based view of people and technology: directions for a value co-creation-based learning organisation
Purpose This paper aims to investigate the potential of knowledge management (KM) as a
discipline in hel** understand and manage social and economic complexity. The paper …
discipline in hel** understand and manage social and economic complexity. The paper …
Value cocreation and service systems (re) formation: A service ecosystems view
This article explores a service-dominant (SD) logic, service-ecosystems approach to
studying value cocreation and the (re) formation of service systems. We outline the central …
studying value cocreation and the (re) formation of service systems. We outline the central …