Hotel managers' perceptions towards the use of robots: a mixed-methods approach
Adopting a supply-side perspective, the paper analyses Bulgarian hotel managers'
perceptions of service robots using a convergent mixed methods design. Structured …
perceptions of service robots using a convergent mixed methods design. Structured …
Understanding motivated consumer innovativeness in the context of a robotic restaurant: The moderating role of product knowledge
J Hwang, S Park, I Kim - Journal of Hospitality and Tourism Management, 2020 - Elsevier
This study was designed to understand the role of motivated consumer innovativeness in the
context of a robotic restaurant. More specifically, this study proposed that four sub …
context of a robotic restaurant. More specifically, this study proposed that four sub …
What do hotel employees think about service robots? A qualitative study in Turkey
This study aims to determine Turkish hotel employees' perceptions towards service robots.
Data were collected through 40 in-depth interviews with hotel employees from different …
Data were collected through 40 in-depth interviews with hotel employees from different …
Challenges in re-designing operations and jobs to embody AI and robotics in services. Findings from a case in the hospitality industry
E Mingotto, F Montaguti, M Tamma - Electronic Markets, 2021 - Springer
The adoption of artificial intelligence (AI) and service robots in the tourism industry for
frontline service automation is generating a growing interest. Although there is a fairly large …
frontline service automation is generating a growing interest. Although there is a fairly large …
Are future professionals willing to implement service robots? Attitudes of hospitality and tourism students towards service robotization
This paper aims to examine attitudes of hospitality and tourism students, as future
professionals, towards willingness to implement service robots. The study proposes a new …
professionals, towards willingness to implement service robots. The study proposes a new …
Determinants of employees' willingness to seek help from robots
M Lin, Z Zhang, G Wu - International Journal of Hospitality Management, 2024 - Elsevier
A common problem in top-down technology projects is lack of end-user involvement.
Employees' willingness to seek help from robots in internal service scenarios is important for …
Employees' willingness to seek help from robots in internal service scenarios is important for …
Robots on the tourist industry—a review for future research directions
Robots were originally designed to carry out simple tasks. However, during the past years,
robots have been used also in the workplace. An example is the hospitality and tourist …
robots have been used also in the workplace. An example is the hospitality and tourist …
The relationship between robot, artificial intelligence, and service automation (RAISA) awareness, career competency, and perceived career opportunities: Hospitality …
Several studies have examined the potential impact of service robots, artificial intelligence,
and service automation on hospitality employees. However, very limited studies have …
and service automation on hospitality employees. However, very limited studies have …
What behavioral beliefs could robot-served hotels focus on to attract potential consumers?
L Zubizarreta-Barrenetxea… - Journal of Vacation …, 2024 - journals.sagepub.com
Service robots could provide benefits for hotels in terms of productivity and even service
quality. However, hotel managers in Spain (and Europe) have not implemented them as yet …
quality. However, hotel managers in Spain (and Europe) have not implemented them as yet …
[PDF][PDF] Robotics in the hospitality sector of the Russian Federation
RR Timirgaleeva, AN Kazak, DM Filippov… - CEUR Workshop …, 2021 - researchgate.net
The paper is devoted to the analysis of service robotics development trends in the Russian
Federation. The paper examines the trends and prospects for the implementation of robotics …
Federation. The paper examines the trends and prospects for the implementation of robotics …