Abstract User trust in Artificial Intelligence (AI) enabled systems has been increasingly
recognized and proven as a key element to fostering adoption. It has been suggested that AI …

With the rise of automated and autonomous agents, research examining Trust in Automation
(TiA) has attracted considerable attention over the last few decades. Trust is a rich and …

Artificial intelligence (AI) is becoming increasingly integrated in user-facing technology, but
public understanding of these technologies is often limited. There is a need for additional …

Robot navigation in crowded public spaces is a complex task that requires addressing a
variety of engineering and human factors challenges. These challenges have motivated a …

Purpose Service robots can offer benefits to consumers (eg convenience, flexibility,
availability, efficiency) and service providers (eg cost savings), but a lack of trust hinders …

The role of robots in society keeps expanding and diversifying, bringing with it a host of
issues surrounding the relationship between robots and humans. This introduction to human …

Humanoid robots should play an increasing role in hospitality and tourism services.
Anthropomorphic–human like–characteristics seem critical component to consumers …

We interact daily with computers that appear and behave like humans. Some researchers
propose that people apply the same social norms to computers as they do to humans …

As robots become more prevalent in society, investigating the interactions between humans
and robots is important to ensure that these robots adhere to the social norms and …

This research investigates travelers' trust in intelligent autonomous technologies based on
two studies involving self-driving transportation and robot bartenders. Targeting travelers …