App reviews found in app stores can provide critically valuable information to help software
engineers understand user requirements and to design, debug, and evolve software …

Opinion mining, sometimes referred to as sentiment analysis, has gained increasing
attention in software engineering (SE) studies. SE researchers have applied opinion mining …

Due to the rapid growth and strong competition of mobile application (app) market, app
developers should not only offer users with attractive new features, but also carefully …

Verbatim feedback constitutes a valuable repository of user experiences, opinions, and
requirements essential for software development. Effectively and efficiently extracting …

Context Automatic classification of mobile applications users' feedback is studied for
different areas of software engineering. However, supervised classification requires a lot of …

App reviews are crowdsourcing knowledge of user experience with the apps, providing
valuable information for app release planning, such as major bugs to fix and important …

Previous studies showed that replying to a user review usually has a positive effect on the
rating that is given by the user to the app. For example, Hassan et al. found that responding …

In cloud systems, incidents are potential threats to customer satisfaction and business
revenue. When customers are affected by incidents, they often request customer support …

In large-scale cloud systems, unplanned service interruptions and outages may cause
severe degradation of service availability. Such incidents can occur in a bursty manner …

Analysis of mobile app reviews has shown its important role in requirement engineering,
software maintenance and evolution of mobile apps. Mobile app developers check their …