Scholars have been preoccupied for generations with identifying the “best measure” and
model of organizational performance. Drawing on previous work focused on the …

This article presents a research synthesis of 162 studies focusing on information use for
decision‐making in public administration, management, and policy. The findings reveal that …

In times of rising expectations and decreasing resources for the public sector, performance
management is high on the agenda. Increasingly, the value of the performance …

Administrative reform has led to a strong increase in the use of performance assessment
instruments in the public sector. However, this has also led to several unintended …

This article proposes that understanding public employee use of performance information is
perhaps the most pressing challenge for scholarship on performance management …

Requirements for outcomes–based performance management are increasing performance–
evaluation activities at all government levels. Research on public–sector performance …

Policymakers and public managers around the world have become preoccupied with the
question of how their goals can be achieved in a way that rebuilds public confidence in …

Few topics in nonprofit research and practice have received greater attention in recent years
than organizational effectiveness. In spite of this intellectual interest, little consensus has …

The paper focuses on the empirical evidence on the use and usefulness of performance
measures in the public sector. It begins with consideration of the features of the public sector …

All levels of government have begun to pursue results‐based reforms, which assume that
managers will use performance information to make better decisions. However, reforms …