[HTML][HTML] Nursing and human-computer interaction in healthcare robots for older people: An integrative review

MJS Dino, PM Davidson, KW Dion, SL Szanton… - International Journal of …, 2022‏ - Elsevier
Objectives This study examined the published works related to healthcare robotics for older
people using the attributes of health, nursing, and the human-computer interaction …

Friendly or competent? The effects of perception of robot appearance and service context on usage intention

XS Liu, XS Yi, LC Wan - Annals of Tourism Research, 2022‏ - Elsevier
This study examines the influence of the perception of robot appearance and service context
on customers'/tourists' intention to use robots. Four studies confirm a congruity effect …

[HTML][HTML] Chatbots' effectiveness in service recovery

A Agnihotri, S Bhattacharya - International Journal of Information …, 2024‏ - Elsevier
Leveraging the computers are social actors theory, in this study, we explore traits of artificial
intelligence-based chatbots that make them perceived as trustworthy, drive consumers to …

[HTML][HTML] Influences on user trust in healthcare artificial intelligence: a systematic review

E Jermutus, D Kneale, J Thomas… - Wellcome Open …, 2022‏ - wellcomeopenresearch.org
Background: Artificial Intelligence (AI) is becoming increasingly prominent in domains such
as healthcare. It is argued to be transformative through altering the way in which healthcare …

Source credibility and emotions generated by robot and human influencers: the perception of luxury brand representatives

P Baudier, E de Boissieu, MH Duchemin - Technological Forecasting and …, 2023‏ - Elsevier
Social Robots are increasingly encroaching into our daily lives by interacting with humans
on the Internet. Luxury brands use Social Media Influencers to create brand awareness and …

How service robots' human-like appearance impacts consumer trust: a study across diverse cultures and service settings

Y Li, X Zhou, X Jiang, F Fan, B Song - International Journal of …, 2024‏ - emerald.com
Purpose This study aims to compares the effects of different human-like appearances (low
vs. medium vs. high) of service robots (SRs) on consumer trust in service robots (CTSR) …

The role of cuteness on consumer attachment to artificial intelligence agents

A Yim, AP Cui, M Walsh - Journal of Research in Interactive Marketing, 2024‏ - emerald.com
Purpose This paper identifies the effects of different dimensions of the cuteness (ie baby
schema cuteness and whimsical cuteness) of artificial intelligence (AI) agents on attachment …

Service robot's responses in service recovery and service evaluation: The moderating role of robots' social perception

M Shan, Z Zhu, H Chen, S Sun - Journal of Hospitality Marketing & …, 2024‏ - Taylor & Francis
Service robots are used in all aspects of the service industry and improve business
efficiency dramatically. However, service robot failures are also prevalent. This paper …

In robot we trust? The effect of emotional expressions and contextual cues on anthropomorphic trustworthiness

Y Song, D Tao, Y Luximon - Applied ergonomics, 2023‏ - Elsevier
Following the evolution of technology and its application in various daily contexts, social
robots work as an advanced artificial intelligence (AI) system to interact with humans …

The perceived credibility of human-like social robots: virtual influencers in a luxury and multicultural context

E de Boissieu, P Baudier - Journal of Organizational Change …, 2023‏ - emerald.com
Purpose Social robots are invading our daily lives. Recently, thanks to artificial intelligence,
humanoid social robots have been developed and influence individuals on social media …