The customer value proposition: evolution, development, and application in marketing

A Payne, P Frow, A Eggert - Journal of the Academy of Marketing Science, 2017‏ - Springer
The customer value proposition (CVP) has a critical role in communicating how a company
aims to provide value to customers. Managers and scholars increasingly use CVP …

Conceptualizing and communicating value in business markets: From value in exchange to value in use

A Eggert, W Ulaga, P Frow, A Payne - Industrial marketing management, 2018‏ - Elsevier
Creating and communicating customer value is the basis of business-to-business marketing.
In recent years, our understanding of the value construct and the communication of customer …

Service-dominant logic as a unifying theoretical framework for the re-institutionalization of the marketing discipline

SL Vargo, H Wieland, M O'Brien - Journal of Business Research, 2023‏ - Elsevier
This manuscript addresses growing concerns about the impact and relevance of the
marketing discipline and its ability to replicate itself through common theoretical, empirical …

Co-creation practices: Their role in sha** a health care ecosystem

P Frow, JR McColl-Kennedy, A Payne - Industrial Marketing Management, 2016‏ - Elsevier
Co-creation is described as a resource integration process involving actors that are linked
within a service ecosystem. This process occurs when value propositions attract actors to …

Value co-creation in knowledge intensive business services: A dyadic perspective on the joint problem solving process

L Aarikka-Stenroos, E Jaakkola - Industrial marketing management, 2012‏ - Elsevier
This paper examines the collaborative process of value co-creation in the context of
knowledge intensive business services. Through 120 qualitative interviews with suppliers …

Value propositions: A service ecosystems perspective

P Frow, JR McColl-Kennedy, T Hilton… - Marketing …, 2014‏ - journals.sagepub.com
Despite significant interest in value propositions, there is limited agreement about their
nature and role. Moreover, there is little understanding of their application to today's …

A customer‐dominant logic of service

K Heinonen, T Strandvik, KJ Mickelsson… - Journal of Service …, 2010‏ - emerald.com
Purpose–The paper seeks to introduce to a new perspective on the roles of customers and
companies in creating value by outlining a customer‐based approach to service. The …

Service-dominant logic 2025

SL Vargo, RF Lusch - International journal of research in marketing, 2017‏ - Elsevier
During the last decade, service-dominant (SD) logic (1) has taken a series of significant
theoretical turns,(2) has had foundational premises modified and added and (3) has been …

Service-dominant logic: continuing the evolution

SL Vargo, RF Lusch - Journal of the Academy of marketing Science, 2008‏ - Springer
Since the introductory article for what has become known as the “service-dominant (SD)
logic of marketing,”“Evolving to a New Dominant Logic for Marketing,” was published in the …

Managing the co-creation of value

AF Payne, K Storbacka, P Frow - Journal of the academy of marketing …, 2008‏ - Springer
Central to service-dominant (SD) logic is the proposition that the customer becomes a co-
creator of value. This emphasizes the development of customer–supplier relationships …