This study presents a systematic review of the 122 studies on citizen satisfaction in the field
of public administration. The research aims to identify the current state of knowledge on …

Although much literature has discussed the potential of e-government for improving citizens'
trust in government, the question of how e-government use affects citizens' trust in …

Inaccurate promotional information about tourist destinations may result in tourists' negative
evaluations. This study proposes a new approach to measure the congruence between …

Smart government is viewed as the highest modernization stage of public agencies.
Governments seek to employ disruptive technologies to substantially transform government …

Consumer attitude toward electric vehicles is very important for clean development. Chen
and Lin (2022) explored the impact of consumer behavioral characteristics on satisfaction …

The performance‐trust link constitutes an important issue, but the public administration and
political science literature has been equivocal regarding how it is influenced by cultural and …

Albeit the importance of workplace spirituality, public management research paid little
attention to investigating its outcomes. Therefore, our study aims to examine the …

Public administration scholars are devoting increasing attention to the concept of reputation.
The emphasis reflects a long-standing concern in the field with the sources of power and …

This study investigates the relationship between business intelligence adoption (Business
Intelligence (BI), Data Analysis and Reporting (DAR), Business Process Integration (BPI) …

This study tests whether civil servant stereotypes affect how citizens experience public
service delivery. Using a pre‐registered survey vignette experiment (n= 1130), we activate …