Purpose–The aim of this paper is to contribute to the field of satisfaction research from the
perspective of electronic banking users; a topic of great interest to the business strategies of …

Recommender Systems are nowadays successfully used by all major web sites—from e-
commerce to social media—to filter content and make suggestions in a personalized way …

The aim of this paper is to contribute to the field of satisfaction research from the perspective
of electronic banking users—a topic of great interest to financial institutions as they formulate …

An effective business model is the core enabler of any company's performance. Business
model innovation is not only becoming more and more important due to increasing and …

This study aims to examine the relation between customer satisfaction and loyalty through
the introduction of commitment, trust, involvement and perceived value as mediators in the e …

Online banking adoption: A factor validation and satisfaction causation study in the context of
Indian banking customers | Emerald Insight Books and journals Case studies Expert Briefings …

The advent of new information technology has radically changed the end-user computing
environment over the past decade. To enhance their management decision-making …

Flow is an optimal state of experience that has been studied in various situations, including
online environments. In such environments, it has been found to be positively related to …

With the rapid explosion of the online technology, Internet Banking (IB) has been prevalent
in recent years and attracts much research attention. Although intensive studies have …

Companies throughout industry are interested in retaining existing customers, because
customers' continuous consumption of products and services is critical to the long‐term …