Purpose–According to the literature, quality management consists of a set of components:
critical factors, tools, techniques and practices. The purpose of this paper is: to identify the …

Consumer satisfaction: A key factor of consumer loyalty and buying intention of a PDO food
product | Emerald Insight Books and journals Case studies Expert Briefings Open Access …

Purpose–The purpose of this paper is to analyze the perceived quality of two traditional food
products with protected designation of origin (PDO). Specifically, we study the influence of …

The literature on TQM widely accepts that the success of TQM is guaranteed when
responsiveness for quality is extended throughout all the levels in the organization. For this …

The objective of this paper is to explore that how human resource management (HRM) can
promote productivity and quality enhancement through HRM practices in organizations. In …

Innovative management models consider human resources to be a key dimension in the
innovation process and its performance. In particular, the knowledge of the people making …

Las investigaciones realizadas sobre la calidad de los servicios deportivos sirven de base a
las estructuras organizativas para dar respuestas a las nuevas tendencias y necesidades …

La gestión de la calidad total (GCT o TQM, por sus siglas en inglés) es un campo de estudio
ya maduro. Aunque actualmente se mantiene el debate sobre si la GCT es una teoría de la …

Total Quality Management represents a management approach to long-term success used
by organisations worldwide to improve their products and processes and achieve customer …

RESUMEN DE LA TESIS DOCTORAL DE Dª ROCÍO SERRANO RODRÍGUEZ IDENTIDAD
PROFESIONAL, NECESIDADES FORMATIVAS Y DESARROLLO DE COMPETENCIAS …