Learning using the Internet or training through E-Learning is growing rapidly and is
increasingly favored over the traditional methods of learning and teaching. This radical shift …

Industries face significant pressures to enact eco-friendly practices in their supply chain due
to the constraints of natural resources and growing ecological awareness among customers …

E-Learning is a popular computer-based teaching–learning system that has been rapidly
gaining global attention during and post COVID-19. The lea** changes in digital …

Purpose The purpose of this paper is to examine direct effects of quality management on
competitive advantage within the context of the resource-based view of a firm …

Purpose–Despite the potential benefits of total quality management (TQM) articulated by
quality experts and practitioners, these benefits are not easy to achieve in practice. Many …

Purpose Sustainability has become an important objective for most organizations, as it is
emerging as a competitive necessity. This study aims to develop a framework for the …

In the past decade, much has been written about total quality management (TQM) in
manufacturing; however, less attention has been paid to the education sector. In this paper …

Purpose Over the years, despite the best efforts to evaluate service quality through multiple
techniques, the connotation between service deliverance and consumer expectation …

Consumer behavior is an important area for the tourism sector that needs to be continuously
explored. Tourism is a sensitive sector influenced by several factors, like pandemics …

Performance excellence in higher education institutions (HEIs) requires the management of
the capabilities related to research, programme design and delivery, and service …