Value co-creation research in tourism and hospitality management: A systematic literature review
The sustainable growth of the tourism industry is attributed to the involvement of tourists in
the process of value co-creation. This research aims to systematically review the existing …
the process of value co-creation. This research aims to systematically review the existing …
Value co-destruction in tourism and hospitality: a systematic literature review and future research agenda
This study systematically reviews, synthesises and integrates the extant literature on value
co-destruction in the field of tourism and hospitality. The results indicate that research in this …
co-destruction in the field of tourism and hospitality. The results indicate that research in this …
Destination branding and co-creation: a service ecosystem perspective
Purpose Drawing on the service-dominant logic and the institutional theory, this paper aims
to explore the value-creating mechanisms of branding in the destination context and the …
to explore the value-creating mechanisms of branding in the destination context and the …
Value co-destruction and negative e-WOM behavior: the mediating role of tourist citizenship
Purpose The purpose of the study is to examine the effect of value co-destruction on
customer citizenship and negative electronic word of mouth (e-WOM) behaviors. In addition …
customer citizenship and negative electronic word of mouth (e-WOM) behaviors. In addition …
An improvement or a gimmick? The importance of user perceived values, previous experience, and industry context in human–robot service interaction
Y Hu - Journal of Destination Marketing & Management, 2021 - Elsevier
To tackle the debate over whether using service robots is an improvement or merely a
gimmick, this research examined actual users' attitudes and long-term usage behavior in …
gimmick, this research examined actual users' attitudes and long-term usage behavior in …
From entrepreneurial orientation to sustainability orientation: The role of cognitive proximity in companies in tourist destinations
This study straddles the entrepreneurship and sustainability literatures by analysing the
existence of a U-shaped curvilinear relationship between a company's entrepreneurial …
existence of a U-shaped curvilinear relationship between a company's entrepreneurial …
Value co-creation and co-destruction in the digital transformation of highly traditional companies
Purpose The purpose of this paper is to investigate how digital transformation changes
highly traditional business processes and how it impacts value co-creation and co …
highly traditional business processes and how it impacts value co-creation and co …
The 'magic of filter'effect: Examining value co-destruction of social media photos in destination marketing
C **e, J Yu, SS Huang, K Zhang, DO Yang - Tourism Management, 2023 - Elsevier
Excessive filter processing of social media photos may cause viewers to question the
authenticity of the photos. From the value co-destruction perspective, this research examines …
authenticity of the photos. From the value co-destruction perspective, this research examines …
Value co-destruction: The influence of failed interactions on members' behaviors in online travel communities
X Lv, R Zhang, Q Li - Computers in Human Behavior, 2021 - Elsevier
In online travel communities, value can be both co-created and co-destroyed. Many recent
studies have investigated value co-creation and its causes and effects. However, the internal …
studies have investigated value co-creation and its causes and effects. However, the internal …
[HTML][HTML] Value propositions during service mega-disruptions: Exploring value co-creation and value co-destruction in service recovery
This paper explores value co-creation and co-destruction by focusing on the role of value
propositions, practices, and institutions in the tourism ecosystem during COVID-19 …
propositions, practices, and institutions in the tourism ecosystem during COVID-19 …