Artificial intelligence (AI) has received a great deal of attention in tourism and hospitality
(T&H) literature and practices. The authors of this study propose a bibliometric approach …

Purpose Several review articles have been published within the Artificial Intelligence (AI)
literature that have explored a range of applications within the tourism and hospitality …

Driven by the advancements in artificial intelligence (AI) and its related technologies, the
application of intelligent automation in travel and tourism is expected to increase in the …

This study examines the influence of the perception of robot appearance and service context
on customers'/tourists' intention to use robots. Four studies confirm a congruity effect …

The proliferation of digital technologies has received considerable attention in the business
landscape. Artificial intelligence (AI) is proclaimed as a transformative technological …

Research on the relationship between automation services and tourism has been rapidly
growing in recent years and has led to a new service landscape where the role of robots is …

This paper examines the influence of mortality salience on preference for humanoid robot
service. Six studies confirm that consumers/tourists are reluctant to adopt humanoid (vs. non …

Intelligent automation in travel and tourism is likely to grow in the future, which is possible
due to advances in artificial intelligence (AI) and associated technologies. Intelligent …

The advent of increasingly pervasive automation of front-of-house restaurant service
processes calls for a cross-cultural examination of employee roles in robotised service …

Due to fast-paced developments in the technological sphere, we witness robots becoming
commonplace in hospitality. While research has focused on technical and functional aspects …